• Job Description

  Req#: R12678
  Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
  
  2025:
  
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  
  
  2024:
  
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
  
  
  As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)
  
  Basic Function
  
  Responsible for providing administrative support functions for appropriate department staff; perform a variety of administrative functions (e.g., report creation, word processing, phone coverage, etc.) which may require prioritizing work based on timelines.
  
  Essential Job Accountabilities
  
  • Phone coverage.
  • Process affiliate invoices for timely payment.
  • Gather data from various systems for compilation into reports.
  • Work on projects in Word, Excel, PowerPoint, etc.
  • Compose various meeting minutes and disseminate to appropriate parties.
  
  
  Requirements
  
  • Very strong system skills with emphasis on Word, Excel, PowerPoint, etc.
  • Able to communicate directly with a variety of internal and external resources to complete multiple tasks.
  • Able to understand confidential information and the implications of sharing such data.
  • Excellent interpersonal skills - with emphasis on ability to communicate both verbally and in writing/email.
  • Ability to work in a team based environment.
  
  
  Mental and Physical Requirements
  
  • This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones and printers.
  • The nature of the work in this position is sedentary and the incumbent will be sitting most of the time.
  • Essential physical functions of the job include typing, grasping, pulling hand over hand and repetitive motions to utilize general computer software/hardware continuously throughout the work day.
  • Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day.
  
  
  Related Duties as Assigned
  
  • The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.
  • Consequently, job incumbents may be asked to perform other duties as required.
  
  
  MINIMUM QUALIFICATIONS
  
  Applicant for this job will be expected to meet the following minimum qualifications.
  
  Education
  
  • High school diploma or GED required. Additional specialized administrative course work in office practices, management or business administration preferred.
  
  
  Experience
  
  • Minimum 3 years increasingly responsible experience required as an administrative assistant in a medium to large corporation.
  
  
  Other
  
  • Intermediate knowledge of Word, Excel, PowerPoint required.
  
  
  Company Overview
  
  Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
  
  Learn more
  
  Health Advocate https://www.healthadvocate.com/site/
  
  Facebook https://www.facebook.com/healthadvocateinc/
  
  Video https://vimeo.com/386733264/eb447da080
  
  Awards:
  
  2025:
  
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  
  2024:
  
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
  
  2023:
  
  • National Customer Service Association All-Stars Award: Service Organization of the Year.
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  
  2022:
  
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
  • Excellence in Customer Service Awards: Organization of the Year (Small)
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
  
  2021:
  
  • Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
  • Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
  
  2020:
  
  • National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
  • Communicator Award of Distinction: October 2019 Broker News
  • MarCom Awards: Gold, COVID Staycation Ideas brochure
  • MarCom Awards: Platinum, 2021 Well-being Calendar
  • Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
  
  
  VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
  
  PAY TRANSPARENCY NONDISCRIMINATION PROVISION
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

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