What's your preference?
Job Description
- Req#: 5001165773506
Employer Industry: Customer Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive compensation package, including bonuses
- Supportive and collaborative work environment
- Chance to lead a dedicated team and make a significant impact on customer satisfaction
- Focus on professional development and skill enhancement
- Commitment to diversity and equal opportunity employment
What to Expect (Job Responsibilities):
- Supervise day-to-day activities of Customer Service Support Services to ensure adherence to established Service Level Agreements (SLAs)
- Develop and maintain advanced customer service knowledge and skills, aiding in the continuous improvement of supervised staff
- Coordinate activities and set priorities that align with organizational objectives and goals
- Assist with inbound and outbound calls, emails, web chat services, and back-office tasks, serving as the first escalation point for troubleshooting
- Monitor issues to ensure compliance with Service Level Agreements and identify areas for improvement
What is Required (Qualifications):
- Bachelor's Degree preferred or equivalent relevant experience
- 4-6 years of customer service experience or related public relations experience
- 0-2 years of management experience
- Excellent written and verbal communication skills
- Strong leadership and customer service skills
How to Stand Out (Preferred Qualifications):
- Advanced problem-solving and interpersonal skills
- Ability to organize and supervise staff for maximum efficiency
- Experience in building, coaching, and mentoring effective teams
- Dedicated focus on accuracy and attention to detail
- Proven ability to maintain calm and courteous interactions in stressful situations
#CustomerSupport #Leadership #CareerGrowth #TeamManagement #EqualOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.