• Job Description

  Req#: req4977

  Senior Administrative Assistant - South Campus

  PRIMARY FUNCTION: Provides general information to visitors about admissions, financial aid, and advising processes. Responsible for welcoming and directing prospective, new, and returning students, employees, and visitors to the appropriate department/service (Admissions; Career Services, Educational Planning, Counseling, and Completion; Financial Aid, Veteran Services, and the Business Office).

  Essential Job Functions:

  • Serves as the first point of contact at the Welcome Desk for all visitors. Offers a sincere, personal welcome to every guest entering and exiting the building. Signs in and directs students and community members to the appropriate departments.
  • Provides information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions.
  • Maintains and demonstrates a broad knowledge of all student services departments and College policies.
  • Provides orientation, training, and supervision to student employees working the Welcome Desk.
  • Effectively determines visitors’ needs and assists them accordingly with directions, information, or resources.
  • Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner.
  • Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas.
  • Maintains the physical appearance of the Welcome Desk and surrounding lobby area.

  Knowledge, Skills and Abilities:

  • Ability to demonstrate the College values
  • Must project a professional image, have excellent telephone etiquette and communication skills
  • Must be extremely accurate and have excellent proofreading, grammar and spelling skills
  • Must be able to work in a team environment, be flexible with good public relations skills, work well with details and deadlines, balance multiple tasks, analyze and solve problems and work independently in a fast-passed office environment
  • Basic skill level in Microsoft Office (Word, Excel & PowerPoint)
  • Must possess exceptional customer service and problem-solving skills
  • Knowledge of Banner, Who’s Next and all aspects of student registration, records, and admissions (preferred)

  Required Education:

  • High school diploma or equivalent

  Preferred Education:

  • Above requirement plus one year of specialized or technical training beyond high school

  Required Experience:

  • Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job

  Preferred Experience:

  • Above requirement including one or more years in a higher education environment

  Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.

  Salary Grade: 106

  Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

  Requisition Number: req4977

  Posting Close Date: 12/8/2023

• About the company

  San Jacinto College is a public community college in the Greater Houston with its campuses in Pasadena and Houston, Texas.

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