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Senior Analyst, Application Support
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Job Description
- Req#: R0766469
Employer Industry: Health Solutions
Why consider this job opportunity:
- Salary up to $122,400.00
- Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay
- Comprehensive benefits including affordable medical plan options, 401(k) matching contributions, and an employee stock purchase plan
- Access to no-cost wellness programs such as screenings, counseling, and financial coaching
- Opportunities for career advancement and growth within the organization
- Supportive work environment that values diversity and inclusion
What to Expect (Job Responsibilities):
- Provide technical support and troubleshooting assistance for software applications to ensure smooth functioning
- Diagnose and resolve application issues reported by end-users, investigating system errors or malfunctions
- Collaborate with developers, infrastructure teams, and vendors to implement fixes and workarounds
- Perform user acceptance testing (UAT) and report problems, along with data analysis and development of testing scripts
- Participate in Scrum meetings to discuss enhancements, bug fixes, and new releases
What is Required (Qualifications):
- Minimum of 3 years of related work experience
- Proficient in the SMART Quoting and Rating System and EDT
- Experience creating meaningful UAT Test Scripts for applications in QA, Staging, and Production
- Bachelor’s degree required or equivalent years of related experience
- Ability to participate in scheduled weekend deployments and monthly production checkouts
How to Stand Out (Preferred Qualifications):
- Software Engineering Master Certification (SEMC) preferred
- ITIL 4 Foundation Certification preferred
#HealthSolutions #ApplicationSupport #CareerOpportunity #CompetitivePay #ComprehensiveBenefits
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