Remote Jobs
Senior Assistant Customer Support - Contact Center Agent (FI)
What's your preference?
Job Description
- Req#: 24-00696
Employer Industry: Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Competitive compensation and benefits packages
- Chance to make a positive impact on client satisfaction and service quality
What to Expect (Job Responsibilities):
- Provide knowledgeable responses to basic client inquiries and escalate complex cases as needed
- Solve client problems, update account histories, and follow up to ensure inquiries are resolved
- Adhere to client SLAs and consistently meet production targets
- Collaborate with team members and management to resolve client inquiries and cross-train new staff
- Recommend changes to procedures and workflow to enhance efficiency
What is Required (Qualifications):
- Minimum of 2 years of customer service experience in healthcare or related fields
- Proficient with Microsoft Office suite and relevant contact center software applications
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Ability to identify stakeholders and effectively collaborate within a team
How to Stand Out (Preferred Qualifications):
- Experience with Cxone, Verint, Avaya, or similar contact center technologies
- Background in healthcare technology or pharmacy operations
- Demonstrated ability to manage multiple priorities effectively
- Familiarity with Medicaid and related services
#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.