• Job Description

  Req#: 3407169
  About Us
  
  Care Solace is a fast-growing tech company on a mission to connect individuals and organizations with mental healthcare, social service resources, and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.
  
  Job Purpose
  
  We are looking for a Senior Client Success Manager to lead the full post-sale lifecycle for a portfolio of high-impact K-12 districts-from onboarding through renewal. You'll build trusted relationships with district leaders, especially in student services and counseling, and serve as a strategic partner in driving adoption, engagement, and measurable outcomes.
  
  You'll work cross-functionally to deliver value, influence product direction, and ensure account growth and retention. This role is ideal for a deeply experienced CSM or district-facing consultant who excels at shaping outcomes at scale.
  
  Key Responsibilities
  
  Strategic Client Management
  
  • Own the full client relationship post-sale, including onboarding, virtual and in-person training, adoption, and renewal
  • Serve as a trusted advisor to officials in complex school districts, including superintendents, directors of student services, and counselors
  • Lead strategic planning, outcome reviews, and engagement milestones with client leadership
  • Advocate for client needs internally, partnering with Product, Sales, and Support to remove barriers and maximize value
  
  Outcome Ownership
  
  • Develop and execute success plans aligned with district goals and academic calendars
  • Monitor usage and client health to proactively manage risk and drive retention
  • Lead renewal and expansion strategies for your accounts
  • Maintain a +95% renewal rate
  
  Cross-Functional Collaboration
  
  • Translate client feedback into actionable insights for internal teams
  • Support pre-renewal planning and post-implementation improvements
  • Represent customer voice in roadmap discussions, feature launches, and impact reporting
  • Contribute to scalable processes, playbooks, and internal enablement
  
  
  Requirements
  
  Required Qualifications
  
  • 5+ years in client success, account management, consulting, or implementation
  • Demonstrated success owning strategic K-12 district relationships, particularly with superintendents, directors of student services, and counseling leaders
  • Strong understanding of K-12 systems, funding cycles, and decision-making structures
  • Proven ability to influence both frontline staff and senior leadership
  • Highly organized, self-motivated, and effective in managing multiple priorities
  • Excellent communication and presentation skills
  
  Preferred Qualifications
  
  • Experience working in edtech or supporting education-focused SaaS platforms
  • Familiarity with FERPA, HIPAA, or K-12 compliance standards
  • Bachelor's degree required
  • Eagerness to travel to visit clients
  • This is a remote role serving customers on the East Coast. Candidates must be authorized to work in the U.S. and available to work core hours in Eastern Time (ET).
  
  
  Salary Description
  
  $90,000 - $125,000 a year

• About the company

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