Remote Jobs
Senior Customer Service Representative
What's your preference?
Job Description
- Req#: 5001171808006
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for leadership and coaching roles within a customer service environment
- Supportive team atmosphere with close collaboration with supervisors and operations
- Internal training program available for quality assurance certification
- Potential for career advancement within the organization
- Commitment to equal opportunity employment and a diverse workplace
What to Expect (Job Responsibilities):
- Provide leadership and coaching to a team of Customer Service Agents
- Monitor calls and provide feedback to improve service quality
- Assist Operations Supervisors with daily tasks, including reporting and call volume monitoring
- Act as a point of contact for operations when necessary
- Support customer service representatives on weekends as required
What is Required (Qualifications):
- High School Diploma or GED
- Minimum 2 years of call center customer service experience
- Minimum 1 year of customer service and team interaction experience or leadership experience
- Ability to obtain internal quality assurance certification within one month of starting the position
How to Stand Out (Preferred Qualifications):
- Additional certifications in customer service or leadership training
- Experience in a fast-paced call center environment
- Strong problem-solving skills and the ability to handle escalated customer issues
#CustomerService #LeadershipOpportunities #CareerGrowth #EqualOpportunity #CallCenterExperience
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.