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Senior Associate, Customer Success (Strategic Operations)
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Job Description
- Req#: 6065917003
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $120,000
- Eligible for annual performance-based bonus and equity grant
- Unlimited PTO and Universal Paid Family Leave
- Comprehensive medical, dental, and vision benefits
- Strong focus on career development opportunities and internal mobility
- Inclusive work environment that values diversity and unique perspectives
What to Expect (Job Responsibilities):
- Conduct analysis to define and monitor Customer Success strategies for dedicated customers
- Evaluate customer health and contribute to strategies for mitigating risks and identifying growth opportunities
- Collaborate with the growth team on upsell and renewal strategies to expand customer accounts
- Build trusted relationships with client stakeholders at various seniority levels
- Utilize data and analytics to assess customer performance and drive ROI
What is Required (Qualifications):
- Minimum of 2 years of experience in a customer/client-facing role, preferably in healthcare
- Experience with Value-Based Care (VBC), Risk Adjustment, or Quality programs is strongly preferred
- Proven ability to build relationships as a trusted thought partner
- Strong analytical skills with attention to detail to manage complex data
- Exceptional communication skills, able to articulate problems and solutions effectively
How to Stand Out (Preferred Qualifications):
- Demonstrated experience in project management and prioritization of tasks
- Interest in healthcare, particularly value-based care, with a willingness to learn more
- Ability to work effectively within a small, nimble team
#HealthTech #CustomerSuccess #CareerGrowth #DiversityAndInclusion #HealthcareJobs
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