Employer Industry: Software Solutions

Why consider this job opportunity:
- Salary up to $159,200
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision insurance, as well as wellness programs
- Flexible PTO and flexible spending options for improved work-life balance
- Chance to work with a diverse team in a dynamic start-up environment
- Opportunity to make a significant impact on customer success and satisfaction

What to Expect (Job Responsibilities):
- Achieve fast time to value for customers by assisting with the installation and configuration of Device42 software
- Collaborate with Customer Success Managers to drive customer success and identify upsell opportunities
- Advocate for customers by escalating issues and ensuring their needs are met through cross-functional collaboration
- Establish strong relationships with clients, gathering feedback and reinforcing business value through product usage
- Analyze product feedback and communicate insights to the product team to enhance customer experience

What is Required (Qualifications):
- 5-7+ years of experience in technical implementation, professional services, systems engineering, or similar roles, preferably in multi-cloud environments
- Strong ability to translate technical complexities for diverse audiences
- Exceptional communication skills, both written and verbal, with a talent for relationship-building
- Experience managing multiple accounts while prioritizing customer needs and driving technical success
- Familiarity with enterprise ITSM and discovery software, as well as cloud providers, Windows and Linux administration, networking, and storage

How to Stand Out (Preferred Qualifications):
- Experience with ServiceNow and/or Jira
- Knowledge of the enterprise application stack and its components

#SoftwareSolutions #CustomerSuccess #CareerGrowth #FlexibleWork #DiversityInTheWorkplace

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