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Senior Customer Success Manager
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Job Description
- Req#: F7C1AD2D3A
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $90,000 USD plus applicable bonus
- Comprehensive benefits package including medical, dental, and vision plans
- Flexible work arrangements with remote work options
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment committed to making a positive impact in education
- Company paid time off (PTO) along with 13 named holidays and additional floating holidays
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with a portfolio of customers, ensuring healthy engagement scores through proactive support
- Oversee timely onboarding for customers and establish clear implementation goals using Success Plans
- Maintain comprehensive Customer Journey Records (CJRs) in HubSpot to guide customer engagement and renewal discussions
- Provide strategic insights and feedback from customer interactions to inform product and marketing initiatives
- Manage client success through the onboarding process and balance internal priorities with client needs
What is Required (Qualifications):
- Bachelor's degree in Education, Psychology, Communications, Business, or related fields
- 3-5+ years of experience in customer success or account management, preferably with K-12 education systems
- Experience supporting curriculum, assessments, or edtech to drive adoption and customer success
- Excellent communication skills tailored to both instructional and administrative audiences
- Familiarity with HubSpot or similar CRM platforms
How to Stand Out (Preferred Qualifications):
- Empathy for educators and the classroom experience
- Proactive and solution-oriented mindset
- Ability to develop account plans for key accounts and monitor account health
- Experience managing cross-departmental initiatives in an educational context
- Comfortable using data dashboards to monitor district health and engagement
#EducationalTechnology #CustomerSuccess #RemoteWork #CareerGrowth #ImpactfulWork
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