TeamSupport
Senior Customer Success Manager
4 days agoWhat's your preference?
Job Description
- Req#: 3789622
Employer Industry: Customer Support Software for B2B Organizations
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 100% employer-paid medical and dental benefits
- Flexible PTO and paid holidays
- 401K with company match
- Remote-first culture promoting a collaborative work environment
- Chance to have a meaningful impact on customer relationships and company success
What to Expect (Job Responsibilities):
- Manage and grow a portfolio of strategic customer accounts
- Build strong relationships with executive stakeholders
- Own renewals and drive expansion and cross-sell opportunities
- Maintain net retention above 103%
- Lead Customer Account Reviews (CARs) and executive presentations
What is Required (Qualifications):
- 5+ years in Customer Success, Account Management, or similar roles
- B2B SaaS experience
- Experience managing strategic or enterprise accounts
- Proven ownership of renewals; expansion experience strongly preferred
- Strong executive communication and strategic thinking skills
How to Stand Out (Preferred Qualifications):
- Experience running sales cycles from opportunity to close
#CustomerSuccess #B2BSoftware #RemoteWork #CareerGrowth #CustomerRelationships
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.
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