NetBox Labs
Senior Customer Success Manager
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Job Description
- Req#: 27b57e02-fe9a-45d2-a518-6b46cb403dbc
Employer Industry: Network Automation Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with strong potential for net revenue retention and customer lifetime value
- Engage with a diverse portfolio of mid-market and enterprise customers
- Work in a collaborative environment focused on solving customer challenges
- Influence product and engineering priorities based on customer needs
- Contribute to the development of impactful Customer Success strategies
What to Expect (Job Responsibilities):
- Own net revenue retention (NRR) and customer lifetime value (CLV) for a portfolio of customers
- Develop and execute customer success plans aligned with customer goals
- Drive onboarding, adoption, and ongoing value realization throughout the customer lifecycle
- Build and maintain executive-level relationships with senior customer stakeholders
- Identify and mitigate churn risks through proactive engagement and action plans
What is Required (Qualifications):
- 5+ years of experience in Customer Success, Account Management, or a related role
- Proven track record of driving retention and expansion in a SaaS or subscription business
- Experience managing complex, technical customers and enterprise stakeholders
- Strong ability to translate technical capabilities into business value
- Exceptional communication, negotiation, and stakeholder management skills
How to Stand Out (Preferred Qualifications):
- Background in infrastructure, networking, DevOps, or automation
- Experience in a high-growth or scaling SaaS company
- Familiarity with open-source software or developer-focused platforms
- Prior experience mentoring or leading other Customer Success Managers
#NetworkAutomation #CustomerSuccess #SaaS #CareerGrowth #Collaboration
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