• Job Description

  Req#: JR113399
  Employer Industry: Software Solutions for Home Services
  
  Why consider this job opportunity:
  - Salary up to $95,100
  - Comprehensive benefits package including company-paid medical, dental, and vision coverage
  - Flexible time off with ample learning and development opportunities
  - Support for personal and family needs, including parental leave and fertility services
  - Opportunity for career advancement and growth within the organization
  - Work remotely in a supportive and collaborative environment
  
  What to Expect (Job Responsibilities):
  - Serve as the primary point of contact for approximately 100 customer accounts, fostering strong relationships
  - Guide customers in maximizing their business outcomes through effective use of the ServiceTitan platform
  - Proactively engage with customers to address their goals and challenges, ensuring their needs are met
  - Analyze customer success metrics to design targeted campaigns that enhance engagement
  - Monitor account health to mitigate risks and ensure customer satisfaction and retention
  
  What is Required (Qualifications):
  - Minimum of 2+ years in customer-facing roles, such as customer success, account management, or sales
  - Strong problem-solving skills with a focus on customer value and ROI
  - Exceptional written and verbal communication skills
  - Ability to manage multiple projects simultaneously with attention to detail
  - Self-motivated and effective in a remote work setting
  
  How to Stand Out (Preferred Qualifications):
  - Experience in project management
  - Familiarity with data or business performance analytics
  - Operational knowledge of SalesForce, Gainsight, and Tableau
  - Proficiency in ServiceTitan workflows and best practices
  - Ability to work PST/MST hours
  
  #SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #CompetitiveBenefits
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  The leading service businesses run on ServiceTitan. Learn why we are the #1 home and commercial service software & Mobile App for home service companies.

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