Socure
Senior Customer Success Manager
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Job Description
- Req#: 21b87e6d-4b04-4a7a-a9f1-78bf61bcb871
Employer Industry: Identity Verification and Fraud Prevention
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Collaborative and supportive work environment
- Chance to lead impactful initiatives that enhance customer relationships and drive measurable outcomes
- Engage with top-tier enterprise clients and help shape their strategic business initiatives
- Play a key role in reducing churn and improving customer satisfaction
What to Expect (Job Responsibilities):
- Build trusted relationships with executives and operational stakeholders across customer organizations
- Lead joint success planning to align customer goals with solution capabilities
- Conduct executive business reviews with data-driven updates on ROI and outcomes
- Own the holistic view of account health, combining adoption, engagement, and satisfaction data
- Manage and resolve critical escalations with urgency and transparency
What is Required (Qualifications):
- Proven experience in customer success management or similar roles, preferably in a technology or SaaS environment
- Strong understanding of account management and customer engagement strategies
- Exceptional communication and relationship-building skills
- Ability to analyze data and translate it into actionable insights
- Experience leading cross-functional initiatives and programs
How to Stand Out (Preferred Qualifications):
- Familiarity with predictive analytics and machine learning concepts
- Previous experience working with enterprise clients in a technology or financial services environment
- Demonstrated ability to mentor junior team members and foster a culture of learning
#IdentityVerification #CustomerSuccess #CareerOpportunity #EnterpriseEngagement #FraudPrevention
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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