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Job Description
- Req#: J00171834
Employer Industry: Financial Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within Canada
- Engage with high-profile financial institution clients and drive strategic outcomes
- Supportive and collaborative work environment focused on customer success
- Chance to mentor and lead a team of Customer Success Managers
What to Expect (Job Responsibilities):
- Directly manage the entire post-sale lifecycle for a large, high-profile financial institution
- Partner with Account Executives to deliver Quarterly Business Reviews and Executive Steering Committee meetings
- Proactively manage account health and identify opportunities for deeper solution adoption
- Serve as a trusted advisor for the strategic client, navigating complex issues
- Mentor and guide Customer Success Managers on strategy and risk management
What is Required (Qualifications):
- 7+ years of experience in Customer Success, Strategic Account Management, or Management Consulting
- Minimum 2 years of experience working with Tier 1 financial institutions or highly regulated clients
- Demonstrated team leadership experience, including mentoring junior team members
- Experience creating and driving structured processes in high-pressure environments
- Bachelor's degree in a related discipline or equivalent professional experience
How to Stand Out (Preferred Qualifications):
- Strong understanding of the financial services sector, including regulatory requirements
- Expert knowledge of Customer Success processes, playbooks, and metrics
#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
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