CoderPad
Senior Customer Success Manager
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Job Description
- Req#: 5eec0862-30b0-4d31-92e0-eea9fd855edb
Employer Industry: Technology/Software Development
Why consider this job opportunity:
- Salary up to $140,000 per year
- Competitive, market-rate salaries with a base salary range of $105,000 - $110,000
- Unlimited paid time off with an expectation of taking 3 weeks annually, plus 20 company holidays
- Remote-friendly environment with a monthly work-from-home stipend
- Meaningful work with high impact for a well-loved product
- Stock options with a 4-year vesting schedule
What to Expect (Job Responsibilities):
- Manage a portfolio of 40-50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health
- Lead onboarding plans to ensure customers achieve rapid time-to-value with strong adoption trajectories
- Monitor customer health using data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions
- Develop and execute customer success plans that align with each customer’s business goals
- Conduct periodic business reviews to showcase value delivery and deepen relationships
What is Required (Qualifications):
- 5+ years of experience as a Customer Success Manager in a fast-paced company, ideally focused on mid-market
- Experience with strategic relationship management and building deep, long-term relationships with customer stakeholders
- Strong problem-solving skills with the ability to anticipate challenges and drive toward solutions collaboratively
- Proficiency in interpreting customer and usage data to guide proactive actions within accounts
- Experience with cross-functional collaboration, partnering with sales, product, support, and other internal teams
How to Stand Out (Preferred Qualifications):
- Bonus points for experience within the recruiting, talent acquisition, and/or hiring industry
#Technology #CustomerSuccess #RemoteWork #CareerOpportunity #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
CoderPad is the best tool available for conducting programming phone screen interviews. Edit code and run it with your candidate, realtime in the browser.
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