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Senior Customer Success Manager
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Job Description
- Req#: 7272257
Employer Industry: Technology and Security Solutions
Why consider this job opportunity:
- Salary up to $165,000
- Opportunity for career advancement and growth within the organization
- Remote-first environment offering flexibility in your workday
- Unlimited Paid Time Off (PTO) and generous health and welfare plans
- Dynamic workplace culture with team-building activities and wellness programs
- Competitive compensation package including equity for all employees
What to Expect (Job Responsibilities):
- Manage overall business relationships and ensure long-term account retention
- Develop key relationships to become a trusted advisor and advocate for customers
- Monitor and quantify customer value realization versus expectations
- Collaborate with Account Executives on strategic account planning and renewal execution
- Educate customers on fraud and authentication best practices to maximize value
What is Required (Qualifications):
- 10+ years of relevant experience with at least 7 years in a Customer Success Manager role
- Proven ability to manage C-Level relationships with Fortune 100 customers
- Experience managing multiple enterprise accounts while ensuring high customer satisfaction
- Strong communication and presentation skills for all levels of management
- Willingness to travel up to 25% as required
How to Stand Out (Preferred Qualifications):
- Experience with anti-fraud and/or authentication solutions
- Familiarity with vendor-based anti-fraud or authentication solutions
- Understanding of call center/CCaaS/data center infrastructure
- Experience working in the security and/or fraud industry
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