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Senior Customer Success Manager
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Job Description
- Req#: iAEw0gFtD8MB
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Salary up to $85,000 a year
- Unlimited Paid Time Off (PTO)
- Comprehensive medical, dental, and vision insurance
- Family-friendly maternity and paternity leave
- Opportunity for career advancement and mentorship within a dynamic team
- Access to a range of employee assistance programs and discounts through PerkSpot
What to Expect (Job Responsibilities):
- Serve as a trusted advisor to senior executives and key stakeholders, managing a portfolio of strategic accounts
- Lead high-level Monthly Business Reviews (MBRs) and executive discussions to co-create long-term strategic roadmaps
- Anticipate and resolve complex client challenges while mitigating risks and orchestrating internal and external teams
- Identify and pursue upsell and cross-sell opportunities, contributing to revenue growth and renewal strategies
- Mentor and guide junior Client Success Managers, influencing product roadmaps and fostering cross-functional collaboration
What is Required (Qualifications):
- Minimum of 5 years of experience as a Client Success Manager, Account Manager, or in a similar role
- Proven track record of managing and growing a portfolio of high-value, enterprise-level clients
- Exceptional ability to solve complex problems and lead cross-functional teams
- Strong communication and presentation skills, with the ability to articulate complex value propositions
- Deep understanding of business metrics and revenue drivers
How to Stand Out (Preferred Qualifications):
- Experience engaging with C-suite executives and senior leaders
- Proven leadership skills in a fast-paced environment
- Familiarity with advanced commercial acumen and revenue leadership strategies
#TechnologySolutions #ClientSuccess #CareerGrowth #EmployeeBenefits #StrategicLeadership
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