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Senior, Customer Success - Remote
This job is now closed
Job Description
- Req#: R25022495
Employer Industry: Logistics and Transportation
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work with a Fortune Global 500 organization known for its rewarding culture
- Engage in a role focused on customer satisfaction and relationship building
- Collaborate with talented teams to enhance your professional skills
- Develop strategies that directly impact customer retention and satisfaction
What to Expect (Job Responsibilities):
- Guide clients through the onboarding process, ensuring a smooth and positive experience
- Establish and maintain strong relationships with key stakeholders
- Develop and implement strategies to increase customer retention rates
- Identify opportunities to upsell additional products or services based on client needs
- Collect and analyze customer feedback to identify areas for improvement
What is Required (Qualifications):
- Proven experience in customer success or account management, preferably in a B2B environment
- Strong understanding of logistics and the ability to effectively communicate the value of our solutions
- Excellent interpersonal and communication skills
- Proactive problem-solving ability and a customer-centric mindset
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
How to Stand Out (Preferred Qualifications):
- Prefer a Bachelor's Degree (or internationally comparable degree) or be a current employee with three years of experience
#Logistics #CustomerSuccess #CareerOpportunity #UPS #CustomerSatisfaction
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