Employer Industry: Technology and Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative environment focused on customer success
- Chance to make a positive impact on small business entrepreneurs
- Engage with customers through various channels including Zoom, phone, SMS, email, and Zendesk
- Opportunity to learn about different aspects of a growing company

What to Expect (Job Responsibilities):
- Provide customer support via Zoom, phone, SMS, email, and Zendesk
- Answer customer inquiries and provide basic product support
- Relay important customer feedback to the accounting team
- Handle customer escalations effectively and with a positive demeanor
- Maintain attention to detail and sensitivity to confidential matters

What is Required (Qualifications):
- 3-5 years of consecutive experience in a similar role
- Strong interpersonal communication skills
- High level of emotional intelligence
- Experience with handling customer escalations
- Aptitude for time and schedule management

How to Stand Out (Preferred Qualifications):
- Experience with Zendesk or similar platforms, as well as Salesforce and Asana
- Comfortable learning new web applications

#CustomerSuccess #Technology #FinancialServices #CareerOpportunity #DiversityAndInclusion

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