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Senior Customer Technical Support Specialist - REMOTE - 2nd shift
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Job Description
- Req#: R1299079
Employer Industry: Clinical Diagnostics
Why consider this job opportunity:
- Salary up to $40.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Opportunity for professional development and career advancement within a global leader in diagnostics
- Flexible remote work arrangement available
- Supportive work environment focused on innovation and collaboration
What to Expect (Job Responsibilities):
- Provide technical support to customers through various communication channels, including phone, email, and video conferencing
- Resolve hardware, software, assay, and training-related issues for existing customers
- Mentor peers and assist with routine troubleshooting processes
- Distinguish between hardware, reagent, and software issues to provide effective solutions
- Work within a 24/7 support environment, including weekend shifts
What is Required (Qualifications):
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
- Minimum of 3 years of lab or field experience
- Ability to clearly articulate and provide directions over the phone or via email
- Willingness to work weekends
- Strong problem-solving skills and technical knowledge
How to Stand Out (Preferred Qualifications):
- Experience troubleshooting electromechanical instrumentation
- Background in a medical technology call center or medical laboratory
- Previous experience in a customer service environment
#ClinicalDiagnostics #TechnicalSupport #RemoteWork #CareerOpportunity #HealthcareInnovation
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