Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is the industry leader delivering health services dedicated to one goal: making the health system work better for everyone. For those who need care, provide care and pay for care, we deliver integrated, intelligent solutions designed to modernize the health system and improve the health of individuals and populations.

We are investing significantly in new capabilities to design, develop and deliver better solutions, especially those for consumers. We are seeking people with proven experience conceptualizing, defining and delivering consumer-facing solutions [services as products] delivered via digital means [web, mobile, social, email, new technologies].

This position will lead the development of new, as well as drive and enhance existing capabilities for digital consumer products and experiences. Acts as a mediator between the consumers/patients/members, business leaders and the technical teams - communicating consumer needs and translating those needs into new product features for the team to design. Partner with business (P&L) leaders to define/design industry leading consumer-facing digital solutions, and ensure alignment with business and product plans (e.g., capital/funding commitments, revenue commitments, capabilities, functional impacts, cross functional roles), Lead efforts to fulfill defined digital product solutions, ensuring solutions follow the digital vision and strategy of Optum’s omni-channel experience.

Oversee the development of new online products, from inception to launch. Post-launch, management of ongoing incremental improvements based on various performance factors and continued feature needs.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Accountable for successful creation delivery and optimization of digital (web and mobile) solutions in support of strategic business initiatives with focus on high quality and value
  
• Collaborate with applicable stakeholders to obtain appropriate market information/data and define consumer and business needs
  
• Partner with appropriate teams to coordinate solution research activities (secondary and primary)
  
• Drive prototype development and user testing partnering with User experience and design teams
  
• Partner with technology teams on the creation of requirements and user stories
  
• Participate in Agile process to ensure business vision is being accurately implemented and meet market expectations
  
• Ensure solutions are delivered on time and on budget, including identifying and resolving risks and issues
  
• Utilize related web analytics, testing and design of experiments (A/B, Multivariate) to advance products and experiences
  
• Manage a team of personnel with various roles/levels in digital product solutions roles
  
• Collaborate with applicable stakeholders to obtain input and buy-in for digital strategies (e.g., Marketing, Sales, Shared Services, Operations)
  
• Develop various communication elements to socialize/explain/educate projects and statuses to facilitate decision making with the business pillars and other partners
  
• Provide thought leadership and strategic input to innovate and deliver ideas based on market research, focus groups and usability studies
  
• Coach business partners through needs assessment processes, and synthesize findings into concise opportunity statements, roadmaps and cost/benefit business impact plans
  
• Subscribe to Optum Product Methodology and business processes, providing input to further advance the discipline and evangelize across the team
  
• Lead digital planning and strategic roadmap activities across highly-matrixed organization
  
• Partner with stakeholders on creation of value story/business case and participate in capital funding process
  
• Define and ensure consumer and performance measures are appropriately in place and utilized to derive insights/advance the product roadmap
  
• Manage team of product specialists, ensuring that fulfillment of digital products meets defined customer needs
  
• Utilize influencing skills to build a collaborative culture and foster relationships with both internal and external strategic partners with focus on innovation, growth and continuous improvement
  
• Partner with Digital Marketing Participate in design of product collateral and Marketing campaigns
  
• Provide sales support including participation in customer meetings and product demonstrations
  
• Have an understanding of how user-experience (UX) and content strategy need to come together for an optimal experience
  
• Constantly keeping up-to-date on digital trends and best practices
  
• Oversee governance and analytics to validate a quality solution
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

• 8+ years of experience in consumer-driven digital product management, leading digital planning, roadmap and execution activities across highly-matrixed organization
  
• 2+ years of Digital Product experience within Health care industry: provider, payer, medical device, pharmaceutical, or other health services
• 8+ years of recent hands-on product research/analytics experience (including web/interactive analytics) to derive insights, justify requirements, build business cases and measure digital product performance against goals and toward continuous improvement to advance the product roadmap experience
  
• 5+ years of recent experience in consumer-centric design thinking methodologies
  
• 5+ years of experience leading digital product teams to deliver results (directing work, not just supporting)
  
• 5+ years partnering with Digital Marketing teams in designing product collateral and Marketing campaigns
  
• 3+ years of experienced in agile software development processes and tools
• Experience driving prototype development and user testing partnering with User Experience and design teams
  
• Experience with web and mobile (mobile web and native app) development, from feature identification to layout to software/platform constraints
  
• Content management experience, strategy through execution
  
• Experience with SEO and testing (A/B and Multivariate)
  
• Experience building a collaborative culture and relationships across the organization and with external strategic and distribution partners
  
• Demonstrated change management experience, helping an organization understand and adopt new ideas and new ways of operating, including root cause problem solving that enable quick identification and efficient resolution of issues
  
• Ability to travel up to 25%

Preferred Qualifications:

• Certifications in digital product management, digital execution and digital strategy
  
• Experience in other dynamic, high-paced, high-growth organization and type environment interactive and digital industries where consumer experience is a key business driver of the a department, division or organization-wide (e-commerce, online-banking, web-based journalism, online education, etc.)
  
• Experience managing a mix of diverse digital roles including digital product managers, user-experience roles, project managers, business analysts and content production roles
  
• Technology project-management-office (IT-PMO) experience
  
• Experience with managing small (4-6) and large teams (10+)
  
• Experience in defining, developing and maintaining platform-level scaled digital product solutions with diverse set of stakeholders and competing priorities between common-capabilities and specific internal-partner needs
  
• Experience managing other people leaders (directors/managers/supervisors)
  
• Experience utilizing Adobe Experience Manager (AEM) as the content management platform
  
• Experience leveraging resources across disparate functions in multiple geographic locations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $147,300 to $282,800 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.