• Job Description

  Req#: 12420

  Position Title

  Senior Director, Clinical Operations

  Job Description

  Purpose & Scope:

  The primary purpose of this position is focused on leading the design, organization, workflow and delivery of clinical care and provide clinical decision support across the physician services enterprise in-partnership with the Vice-President, Medical Affairs, the Systems, AVP Staff Development, and the various Division / Service Line Dyad Leaders. The focus of the Senior Director, Clinical Operations leader will be on and to ensure an optimally safe clinical environment, one that ensures safety, high-quality care, and a patient experience that exceeds expectations and builds trust and loyalty, and ensures that our systems, processes and workflows are efficient and uniform.

  The Senior Director, Clinical Operations will focus their efforts and work directly on, and with…

  • Our nursing and medical assistances, and providers, to enable competence development, staff development and training, workflow and process improvement, all this the ultimate objective of optimizing and ensuring a safe, high-quality, and efficient care model,
  • Will collaborate with Staff Development, Risk, Safety and Quality, Pharmacy, Infection Prevention, Laboratory Services, and others to ensure our staff, our environment of care, and systems, process and workflows all support, align and adhere to the various federal, state and accreditation agencies that we participate with,
  • Will collaborate with Medical Staff, Revenue Cycle, Facilities Management, IT&S, EPIC teams, etc. to ensure smooth transitions of providers when they join or leave the organization; plus when we open or renovate a new practice location, and
  • Work to align and integrate the HOPD and medical group into VHC Health, its mission, vision and anchors.

  Education:

  Advanced clinical degree (Nursing, Advanced Practice Provider; Rehabilitation Specialties) is required.

  Experience:

  • Minimum of 7 years working as a clinician or nurse in an ambulatory setting with ideally progressive leadership experience
  • Strong understanding and experience working in a matrix organization and leading by influence
  • Excellent communication, good judgement and strong decision-making skills, critical thinking, relationship and ability to create engagement with physicians, and other leaders
  • Proven ability to perform strategic planning, risk and opportunity assessments, and lead successful implementation
  • Expert understanding of operations, transformation and change management with a proven record of demonstrating success; lean / six sigma experience preferred
  • Expert understanding of process optimization, and redesign with the ability to develop performance management and benchmarking to support best practices

  Certification/Licensure:

  Lean/six sigma certification (Green belt preferred) and Process improvement experience preferred

  AWARDS & RECOGNITION

  • Washington Commanders selected VHC Health as its women’s health partner because of the health system’s continued commitment to advancing women’s health, reducing the stigma of mental health, and creating greater access to care in the Washington, DC metro region.

  • Received a top ranking in Newsweek’s World’s Best Hospitals for the fourth year in a row. Ranking over 2,800 hospitals in 28 countries, this study asked 85,000 medical experts across the world to participate in an online survey covering topics such as recommendation of hospital, satisfaction of patient care, quality of care for specific treatments, among other factors.

  • Recognized by the Women’s Choice Award for Best Hospital in eight categories: bariatric surgery, obstetrics, heart care, minimally invasive surgery, orthopedics, cancer care, comprehensive breast care, women’s services, mammogram and patient experience. This award is graded based on the best publicly available information, patient surveys and accreditation information, and the Women’s Choice Award delivers a simplified, objective ranking to each category.

  • Named a 2023 Best Cancer Hospital by Newsweek. One of 175 hospitals and just three in the Washington, DC metro region to be included in the rankings.

  • Named best hospital for billing ethics by Money magazine and The Leapfrog Group. This is the first-ever Leapfrog Best Hospitals ranking to help patients make educated decisions about which institutions are best for the money.

  OUR COMMUNITY

  • Living in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company – plus access to the country’s greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. We offer some of the best public and private schools in the nation and access to 60 colleges and universities. In fact, we are the most educated region in the country. Here, there are no compromises. NOVA is one of the best places to live and work in the country.

  • Arlington is home to the Pentagon, and the Arlington National Cemetery.

  • Home to more than 100 U.S. and global corporate headquarters, including the 6th highest number of Fortune 500 companies.

  • Northern Virginia is one of the fastest growing and most diverse communities in the United States

  • Fairfax County has many of the highest ranking schools in the nation according to U.S. News and World Reports.

  • Arlington County also offers outstanding schools - about 94 percent of all graduating high school seniors in Arlington go on to attend college.

  • Two major airports with direct flights to 109 domestic and 60 international destinations.

  • Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.

  • Minutes to the Kennedy Center, Smithsonian Museums, Tyson’s Corner, and Wolftrap National Park for the Performing Arts

  • Whether you choose to live in Arlington County, Fairfax County, City of Alexandria or in any of the other great areas in the DC area, you will have little problem in finding a location that is right for you.

  We look forward to hearing from qualified candidates interested in joining us in a highly collegial environment where the patient is at the center of what we do.

• About the company

  Virginia Hospital Center has provided exceptional medical services to the Washington, DC metropolitan area for over 70 years and was named a 2015 Top Hospital by The Leapfrog Group and one of America’s 100 Top Hospitals® and 50 Top Cardiovascular Hospi...

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