• Job Description

  Req#: 322663
  Details Department: Executive Offce Nursing and Operations Infrastructure Schedule: Full-Time, 8-hour day shift, Monday-Friday, Partially Remote with 30% travel. Facility: Ascension Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community *Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics. Responsibilities The Senior Director, Delivery Excellence is accountable for leading strategy, data management, credentialing platform optimization, service optimization and account management for CVO Services. This position is a critical leader impacting provider’s ability to work at or send patients to Ascension facilities. This position partners with Leadership teams and cross functional business partners to provide expertise in the work performed by the Central Verification Organization and achieving the business objectives of Ascension. Provides leadership and develops structure with key stakeholders interfacing with the CVO. Engages CVO Service Leadership to support business objectives of stakeholders. Develops a team of account managers to serve as the liaison between key stakeholders and the CVO operation’s teams. These account managers will serve as business partners to key stakeholders, providing thought leadership to develop and implement solutions. Leads the optimization of the credentialing system to modernize the service delivery experience for stakeholders, most notably, providers. Partners with CVO operations to process and improve services that enhance the experience and turn around times for stakeholders. Leadership & Operations Sets strategy, goals and KPIs for the department. Responsible for hiring, staffing, evaluating and performance management of the department. Partners with key stakeholders on strategy and operations. Demonstrated ability to coach and mentor individuals. Effective at leading remote teams. Exceptional listener and communicator. Requirements Licensure / Certification / Registration: None Required. Education: High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. Additional Preferences Additional Preferences: 7 years of work experience, preferred. 5 years of leadership or management experience, preferred. 10 years of credentials verification experience, preferred. Strong data analytics skill set, preferred. Bachelor’s degree or Master’s degree, preferred. Process engineers or Six Sigma, Lean training, preferred. Must be creative, agile, innovative, strategic, ability to organize and delegate, problem-solver, team player, flexible, have a understanding of technical demands and have a growth mindset. Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify
  Licensure / Certification / Registration: None Required. Education: High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
  The Senior Director, Delivery Excellence is accountable for leading strategy, data management, credentialing platform optimization, service optimization and account management for CVO Services. This position is a critical leader impacting provider’s ability to work at or send patients to Ascension facilities. This position partners with Leadership teams and cross functional business partners to provide expertise in the work performed by the Central Verification Organization and achieving the business objectives of Ascension. Provides leadership and develops structure with key stakeholders interfacing with the CVO. Engages CVO Service Leadership to support business objectives of stakeholders. Develops a team of account managers to serve as the liaison between key stakeholders and the CVO operation’s teams. These account managers will serve as business partners to key stakeholders, providing thought leadership to develop and implement solutions. Leads the optimization of the credentialing system to modernize the service delivery experience for stakeholders, most notably, providers. Partners with CVO operations to process and improve services that enhance the experience and turn around times for stakeholders. Leadership & Operations Sets strategy, goals and KPIs for the department. Responsible for hiring, staffing, evaluating and performance management of the department. Partners with key stakeholders on strategy and operations. Demonstrated ability to coach and mentor individuals. Effective at leading remote teams. Exceptional listener and communicator.

• About the company

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