• Job Description

  Req#: 480426

  NPCA POSITION DESCRIPTION

  Date: December 4th, 2023

  Position Title: Senior Director Development Operations

  Grade: P

  Job Status: Full-time

  FLSA: Exempt

  Department: Development

  Location: Remote

  Immediate Supervisor: Senior Vice President of Development

  Supervisor’s Supervisor: President and CEO

  Incumbent/Newly Created Position: Incumbent

  
  

  Salary $140k - $160k

  Primary Purpose of the Position: To lead the operations function of the Development team. Provide leadership and analysis to support data driven decision-making by the department. Lead on keeping portfolios robust, balanced, and maximized.

  The Senior Director of Development Operations works closely with the Development management team and is responsible for the strategic leadership of the donor database, major and mid-level donor pipelines, portfolio optimization, and the management of all data, data analysis and Development operations. This position also leads the management of technology platforms required to source, track, analyze, and report on fundraising data.

  The position manages the Development Operations team and is responsible for the following department functions: budgeting and forecasting, department planning, prospect and portfolio management and research, data management, analytics, modeling, and reporting.

  Essential Functions: % of Time

  Lead pipeline and portfolio development: 40%

  • Oversee prospect identification and research to assist with strategy development.
  • Oversee the pipeline of prospective donors who may be added to frontline gift officer portfolios as bandwidth allows; regularly collaborate with gift officers to evaluate and refine portfolios to maximize ROI.
  • Lead regular prospect review meetings with the fundraising team and organizational leadership.
  • Analyze and report on the donor database to inform strategies for donor acquisition, engagement, retention, reactivation, and growth.
  • Oversee the management and utilization of the donor database for the Development department to ensure the accuracy and integrity of data input and output; ensure quality of data, including constituent, gift, and proposal records; facilitate database training for staff as needed. This includes supervising the quality of records related to donors, gifts, and proposals.

  Data analysis and management: 30%

  • Analyze Development department fundraising activity to make recommendations to inform and/or adapt strategy and increase ROI: build reports and dashboards that allow leadership and other frontline fundraising colleagues to appropriately focus efforts.
  • Provide strategic oversight and policy direction for gift documentation for the Development Operations team’s processing, receipting, fulfillment, and acknowledgement processes, ensuring compliance with donor restrictions and IRS standards. Mentor and guide the team responsible for executing these tasks and create and enforce relevant policies and procedures.
  • Provide strategic leadership, including long and short-term planning, regarding gift processing, database integrity, reporting, data analysis, and system enhancements.
  • Lead the team in identifying trends seen in donor data and evaluate the programmatic implications of those trends.

  Departmental responsibilities: 10%

  • Liaise with Finance to track how donations are to be used. Support Finance during the annual audit process, ensuring donation information is readily available upon request to pass the audit.

  Team management and leadership: 20%

  • Oversee and advise Development Operations, a team of five professionals responsible for data analysis, research, gift entry and reporting.
  • Manage the departmental culture initiatives, including surveys, to identify trends and opportunities for learning and growth.
  • Support the Development Operations team in development of skills and competencies related to operations and pipeline management activities.

  
  

  Total 100%

  Other:

  Position requires significant work in teams, across departmental lines, and in support of a wide range of development activities. Position attends and participates in several inter- and intra- departmental meetings including regular meetings with executive leadership. Assists in evaluation of reports, decisions, and results of department in relation to established goals. Requires flexibility to move seamlessly between varied work areas and to assimilate special projects and department wide objectives into ongoing work.

  Minimum Work Schedule: 8:30 a.m. – 5:00 p.m. Monday through Thursday

  Minimum Qualifications, Competencies, Skills, Education, and Traits: Bachelor’s degree. Minimum 7-8 years nonprofit experience including at least three years of supervisory experience. Must have demonstrated skills in managing a team of individuals with diverse responsibilities, and a proven ability to develop synergy not only among direct reports but also across areas within a Development department. Demonstrated skills in mentoring, and team building.

  Financial and quantitative analytical abilities to apply to such tasks as: donor analysis, budget preparation and monitoring, and revenue and expense forecasting. Ability to assess specific needs for systems and procedures and to design and oversee implementation of them. Experience establishing benchmarks and measuring against them.

  Strong communications skills, including ability to gather information from multiple sources and form well-reasoned recommendations and procedures. Maturity, poise, and confidence to interact effectively with high-level volunteers, executive staff, and across departments and teams. Must have outstanding information technology skills including Excel and Word, and ability to grasp strategic concepts specific to the use of relational databases, CRMs and other fundraising related software.

  Ability to travel at least two to three times per year.

  Core Values

  Live, honor, and own the organization’s Core Values:

  Commitment. We are passionate about NPCA and dedicated to achieving excellence through our work and mission. We seek to improve our performance by taking opportunities for professional and personal development and encouraging reasonable risk-taking and innovation.

  Inclusion. We value diversity of thought, background, experience, and opinion. We create a culture of empowerment by welcoming and encouraging meaningful participation from all people and promoting an environment that embraces different perspectives.

  Integrity. We hold ourselves accountable to each other, our members and partners, and our mission. We evaluate the impact of our work and strive for honesty and transparency across the organization. We operate ethically in the organization’s best interests.

  Respect. We collaborate in results-oriented teams based on trust and consideration for each other. We promote harmony between our work and our personal lives. We foster a healthy and positive workplace culture and work collaboratively with external partners.

  Physical Effort and Dexterity: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

  Physical Environment: Remote with occasional visits to the national office in Washington, DC and regional offices.

  Employer’s Rights: NPCA reserves the right to revise this position description at any time. This position description is not a contract for employment implied or otherwise, other than an “at will” relationship. Incumbents will be evaluated in part based upon the performance of the tasks listed in this position description.

  
  

• About the company

  The National Parks Conservation Association is the only independent, nonpartisan membership organization devoted exclusively to advocacy on behalf of the National Parks System.

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