At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Job Summary

Job Details

Responsibilities:

• Leads a team responsible for provider volume, access, and productivity. Collaborates with physician and APP leadership to optimize provider productivity. Responsible for maintaining a productive provider schedule (weekly or inpatient service). Ensures the team is following standards for provider templates design, decision tree and provider fill rates (outpatient institutes). Leads team responsible for provider recruitment, onboarding, and offboarding. Manages provider allocation to exam room, OR, and procedure blocks provided by market teams and partner with market to support facility space utilization. Works with hospital teams to enable hospital throughput.
• Ensures team routinely partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes). Responsible for partnering with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes). Works closely with local teams to ensure they are structured to meet patients served and growth targets. Responsible for aligning practices within market to enterprise standards established by Institute. Implements practice support models and ensures coordination between local provider support teams.
• Acts as the subject matter expert across the organization for service line financial performance and improvement opportunities (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, length of stay (LOS) observed to expected. Initiates and monitors improvement initiatives for service line financial performance and influences all key stakeholders across the organization to execute on opportunities. Consistently evaluates profitability of services at each location to inform appropriate site of service. Consults market and shared services on opportunities for revenue enhancement and cost reduction opportunities.
• In partnership with Executive Director develops long term service line strategy. Manges team to ensure execution of the long term growth plan, provider recruitment, and programmatic development. Drives the development of innovative practice models, adoption of new technology and expansion of novel clinical services within a market. Works with market teams to assess service line demand and competition within a given market.
• Closely partners with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results. Ensures adoption of Institute based quality systems and metrics to drive quality improvement work within a market. Aligns specialty service lines quality goals with Institute quality goals and objectives. Supports local market QPSE initiatives from market leadership teams. Ensures market achieve specialty standards for patient experience within market footprint. Assures regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met. Collaborates with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.
• On behalf of the Executive Director, expected to help drive clinical and operational standards across the Cleveland Clinic.
• Other duties as assigned.

Education:

• Bachelor’s degree in in Business, Healthcare Administration, or related field required
• Master’s Degree in Business, Healthcare Administration or related field preferred

Languages:

• Oral and written communication in English.

Certifications:

• None

Complexity of Work:

• Excellent analytical skills and business acumen.
• Strong verbal and written communication.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate actions.

Work Experience:

• Minimum ten years of professionally and functionally relevant experience or a Master’s degree and a minimum of 8 years of professional and functionally relevant experience is required. Experience is inclusive of 5 years of demonstrated management experience.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate effectively and exchange accurate information.
• Ability to travel throughout the health system.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster .

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities