Enterprise Operations Enablement Organization

The Enterprise Operations Enablement organization is led by data insights and connected to an overall readiness and performance strategy. This strategy is deeply connected to our talent strategy and to our automation strategy; demonstrating the power of human and digital partnership in service delivery.

We promote the attributes of best-in-class learning organizations, with a commitment to improving the performance of the teams we support. We foster a global community of connection, growth and engagement. Fueled by purpose and passion, we courageously try new ideas and apply lessons learned to enable the high performance our workforce to bring our brand to life in every interaction with those we serve.

Role Summary

Reporting to the Managing Director, Operational Readiness & Enablement leader, this role will work as a critical leader owning the development and execution of all key operational enablement functions to deliver on our brand promise to aligned stakeholders and enabling a best-in-class service experience in healthcare. This leader will be responsible for leading enablement teams that support the day-to-day Customer Service Operations and Evernorth Pharmacy Operations, including:

• Coaching and Facilitation
• Quality
• Learning and Development
• Onboarding and Early Career

Key accountabilities of this role include:

• Serves as a trusted partner to our Customer Service and Evernorth Pharmacy internal customers in understanding the business needs and translating that into an effective support model.
• Serves as a trusted partner to the Managing Director in understanding the vision of the Readiness and Enablement organization and translating that into an effective support model.
• Acts as a strategist for future enablement needs to support the evolution of our business and workforce.
• Drives efficiency and effectiveness in delivery with a focus on continuous improvement.
• Works collaboratively with the Senior Leaders across the Customer Service Operations and Evernorth Pharmacy Ops organizations to support the quality, coaching, learning & development and early career business needs.
• Leads and provides continuous development to a top talent team that drives results and strong partnerships.
• Responsible for driving cultural change as well as performance and behaviors to achieve the Enterprise Operations results aligned with our broader strategy.
• Steward the financial management of a $15+ million organization

Qualifications and Competencies

• Bachelor’s degree required; advanced degree desirable.

• A seasoned, respected leader with a minimum of 10+ years of experience in the health services industry with specific experience in managing multiple aspects of the business operations.
• Experience in leading enablement (Quality, Coaching, L&D) teams in a health services environment
• Proven track record of resilience, empathy, strong listening skills and the ability to work through challenging business situation in a highly collaborative way to drive the right business outcomes.
• Demonstrated results in being able to think strategically, anticipate future consequences and trends, and incorporate them into both a short-term and long-term organizational plan
• Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing
• Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
• Exceptional capacity leading and influencing cross-functional teams; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
• Strong persuasion skills and effective communicator; ability to create and communicate a compelling vision internally and externally.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.