• Job Description

  Req#: 2369

  Overview

  TSNE (tsne.org) is working to build to a more just, equitable society. We do this by providing capacity building services, consulting and training services, and operational support for hundreds of nonprofits, foundations, community-based groups, and others working for social change. We are partners and colleagues working collaboratively to support areas critical for organizations, including property management, leadership development and support, finance and accounting, human resources, and organizational development. We live by our values as an organization, and are committed to identifying, including, and valuing the unique skills, perspectives and knowledge of each member of our team.

  About our Values:

  • Justice - A just society is one in which all people have the dignity, resources, power, and self-determination to fully thrive. We seek to create a more just world in all of our work.
  • Progress - We commit out resources, expertise, and energy to delivering high quality support and services that make movement toward a more just world possible.
  • Impact - We work collaboratively with others to build the capacity and sustainability of organizations who work toward social good.

  Responsibilities

  As TSNE’s newest initiative, Shared Services provides a one-stop solution for nonprofits seeking a trusted, mission-aligned partner to help manage “back-office” organizational finances and operations, and “front-office” consulting in organizational development, strategy, and operations. As a new initiative, Shared Services will be developed and rolled out in phases, with an initial focus on “back-office” finance related services, including payroll and accounting services. Subsequent phases may include a range of services such as Human Resources, organizational development, fund development, evaluation, communication, and other areas as identified. Additionally, TSNE will explore the development of a cooperative ownership model whereby nonprofits can participate in a collectively owned collaborative for these services.

  The Senior Director of Shared Services (SDSS) will be responsible for developing and implementing operational strategies including business development, hiring and supervising staff, and managing the coordination and administration of TSNE’s Shared Services; ensuring effective service delivery, process, procedures and controls are developed and implemented; ensuring ongoing quality assessment and improvement; and ensuring team development.

  The ideal candidate will have a deep knowledge of the nonprofit sector, with understanding of the needs of smaller, community-based nonprofits led by and/or serving marginalized communities desirable; a minimum of eight (8) years’ experience in a leadership position (program, department, executive) in a nonprofit organization; significant experience managing organizational finances, operations, and strategy and business development with expertise in organizational development; a clearly articulated and demonstrated commitment to equity and racial equity; a collaborative and solution-focused sensibility; and possess strong and clear writing and oral communication skills. Additionally, the ideal candidate will thrive in a start-up environment; have strong organizational and planning skills; can work well in collaborative environments and navigate shared staffing models; and understand how to work facilitatively with multiple internal and external stakeholders.

  Leadership and Management

  • Lead with a collaborative spirit and supervise the Shared Services Team in support of its portfolio of nonprofit organizations.
  • Ensure the Shared Services staff support the needs of client organizations.
  • Oversee the professional growth of staff within the department with an emphasis on excellence in customer service, a focus on nonprofit organizational and operational support and other areas that support general organizational health.
  • Manage the work of Shared Services including ensuring equitable work distribution among the staff, coordination of cross-functional collaboration, and maintaining open communication and ongoing evaluation of staff, workflows, policies and procedures.
  • Assist with recruiting new Shared Service staff members and develop and lead onboarding and training for new staff.
  • Partner with departmental leaders to review, revise, and implement new policies and procedures for Shared Services and the organization overall.
  • Ensure that staff employ a collaborative, cross-functional and enterprise oriented, and organizational values aligned and equity centered lens to their work.
  • Manage enterprise-wide strategic projects as needed.

  Shared Service Program Development and Operations

  • In partnership with TSNE leadership, develop and build the Shared Services initiative including researching and developing a cooperative ownership model.
  • Identify, understand, and analyze the needs of the sector to better inform the development of Shared Services offerings.
  • Develop, implement, and maintain a policy and process for developing and supporting Shared Service clients throughout their relationship lifecycle with TSNE.
  • Building on existing TSNE operational policies and procedures, develop, implement, and maintain policies and procedures for Shared Services that meet the goals of the program in an efficient and effective manner.
  • Partner with departmental leaders to identify and address continuous improvement opportunities for Shared Services including addressing complex, strategic operational issues within the client portfolio.
  • Provide support on matters related to Shared Services including serving as a point of escalation when challenges arise in the portfolio.
  • Ensure a proactive approach to mitigating operational issues, complaints, and risks with the Shared Service portfolio.
  • Work with other TSNE departments to build out and scale Shared Service offerings.

  New Business Development

  • In partnership with the Communications and Marketing team, develop an outreach, marketing, and business development strategy to reach new clients.
  • Conduct outreach to prospective Shared Service clients.
  • Attend, speak at, and participate in conferences, professional networks, and other external events.

  Complete other tasks and projects related to the job, as needed.

  Qualifications

  Many folks who are impacted by biased professionalism standards, such as women, LGBTQIA+, BIPOC, and individuals with disabilities, tend to only submit an application if they meet every requirement listed. At TSNE, we are always looking for enthusiastic candidates who are the best fit for the role, both culturally and through experience. If you believe you’d be a good addition to our team, we look forward to your application!

  • Eight or more years of experience in a nonprofit leadership position.
  • Strong supervision experience required.
  • Strong project management skills.
  • Outstanding relationship management skills with significant experience.
  • Experience in designing and implementing a program or service line.
  • Able to see the big picture and have a vision.
  • Have a learning mindset.
  • Experience working on and/or with advisory boards.
  • Some nonprofit organizational development experience.
  • Some experience with fundraising and development.
  • Some experience working in grants and finance management highly desirable.
  • Proficiency with MS Office suite.
  • Understanding of cooperative and/or shared working models a plus.
  • Knowledge in Salesforce, Intacct, and/or Concur is a plus.
  • Ability to pay close attention to detail.
  • Demonstrated skill in providing a high level of service to multiple clients, ideally in a nonprofit context.
  • Experience working as part of a team delivering coordinated services highly desirable.
  • Superior written and verbal communication skills, with demonstrated diplomacy and tact.
  • Good creative problem-solving skills.
  • Ability to juggle multiple tasks and priorities in a fast-paced work environment.
  • Commitment to the work of social and economic justice organizations.

  You also believe in and embody our organizational values and the below core competencies:

  • Communication – The ability to effectively exchange ideas, concepts, facts, and data with diverse audiences.
  • High standard of integrity, ethics, and professionalism – The highest standards of integrity, ethical practices and professionalism are demonstrated in all aspects of work, including interactions with others, decision-making, and the development and delivery of work product. The ability to integrate core values, equity, integrity and accountability throughout all organizational practices.
  • Relationship management – The ability to develop and nurture positive, productive relationships with others.
  • Collaboration – The ability to collaborate vertically and horizontally throughout the organization and with others.
  • Technologically and organizationally functional – Computer skills and demonstrates willingness to learn additional, specific platforms. Also understands and follows the policies and procedures applicable to all staff.

  And a strong combination of the following qualifications:

  • Soft Skills including exceptional discretion and judgment. Effective verbal and written communication skills with a wide audience. Ability to build productive and successful range of relationships and effectively serve in roles ranging from trusted advisor, teammate, subject matter expert and to coach.
  • Demonstrate cultural awareness and some understanding of fostering an inclusive, culturally sensitive, environment. Willing to ask questions, learn, and constructively share and accept feedback. Must be adaptable to a range of audiences and dynamics.
  • Just do good work by providing high quality work in fast-paced environment. Strong analytical skills are necessary. Must be flexible and able to manage multiple changing priorities and projects, and be organized and detail oriented. Provide excellent customer service by being on-time and accurate.

  Physical Dem ands/Work Environment

  The physical demands described for this position are that of a typical office environment. Reasonable accommodations will be made to enable individuals with disabilities to perform the functions. Ability to sit and/or stand for extended periods of time in front of a computer screen is an essential aspect of the position. There may be a need to lift and/or move materials or equipment.

  Location: Work will be performed between our office located at the NonProfit Center at 89 South Street, Suite 700, Boston, MA 02111 and your home office. This position is required to be on-site at least once per month and may require flexibility.

  Schedule: This position is full-time at 37.5 hours per week and hours are flexible within reason.

  Compensation and Benefits

  Compensation: The salary for this position is $173,280.

  Benefits: This position is eligible for a full benefits package including:

  • Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and up to 487.5 hours of accrued health leave time for benefited staff annually.
  • 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
  • Low-cost Guardian Dental and Vision.
  • Flexible Spending Accounts (FSA) for Health and Dependent Care.
  • Employer-paid Life, Long- and Short-Term Disability Insurance.
  • Employer-paid Pension and Employee-paid Tax-Deffered Annuity through TIAA.
  • Up to $1,080.00 in annual commuter subsidy
  • No meetings after noon on Fridays.
  • ...and more!

  TSNE strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are strongly encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

  All employment conditions are based on an individual’s performance and job qualifications. TSNE prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class’ protection under the law or lack thereof, TSNE celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

  TSNE's EEO statement extends to volunteers, interns, contractors, vendors, and clients.

• About the company

  For more than 60 years, we have been a trusted partner to hundreds of nonprofits, foundations, community groups, activists, and advocates who are making a difference in their communities, our country, and the world. In 2017, we changed our name from Th...

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