• Job Description

  Req#: 5819429004
  Employer Industry: Fintech
  
  Why consider this job opportunity:
  - Salary range for US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700
  - Salary range for US employees outside of major cities: $108,500 - $135,600
  - Competitive equity (stock options) as part of the total rewards package
  - Opportunity for career advancement and growth within the organization
  - Commitment to diversity and belonging, promoting an inclusive workplace
  - Supportive environment for employees with disabilities, offering reasonable accommodations during the recruitment process
  
  What to Expect (Job Responsibilities):
  - Conduct manual quality assessments of dispute resolution processes to ensure compliance with policies and regulatory standards
  - Create quality dashboards and trend reports to analyze dispute quality
  - Provide actionable insights and recommendations based on quality assessments to enhance the dispute program
  - Facilitate quality calibration sessions with internal and external stakeholders
  - Maintain current knowledge of industry best practices, compliance regulations, and internal policy changes
  
  What is Required (Qualifications):
  - Minimum 4+ years of experience in the finance industry with a focus on quality for card and ACH transaction disputes
  - Strong understanding of Reg E dispute requirements
  - Familiarity with Mastercard and/or Visa chargeback rules
  - Ability to work independently in a high-risk environment with minimal supervision
  - Strong communication skills to convey complex concepts clearly and efficiently
  
  How to Stand Out (Preferred Qualifications):
  - Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
  - Demonstrated curiosity about the US banking system, startups, and ecommerce companies
  - Empathy and understanding in communication with team members
  
  #Fintech #QualityControl #CareerOpportunity #CompetitivePay #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  A complete financial stack to build your company. Scale with FDIC-insured bank accounts, debit cards, and 3-click payment flows.

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