• Job Description

  Req#: 1278195
  Compensation Range : $18.00 per hour
  
  Starting Pay: $18.00 per hour
  
  HiTouch eMarketplace First Call Resolution Specialists are responsible for interacting with our customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc). We complete returns, research, website assistance and problem resolution in a single contact. eComm FCR Specialists act as liaisons between multiple departments in order to obtain accurate and complete problem resolution on the very first contact with our company.
  
  
  • Answering customer inquiries to learn about and address their needs, complaints, or other issues with products or services.
  • Focus on first contact resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed customer service metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures
  • All other duties as assigned
  
  What you bring to the table :
  • Relevant experience or qualifications
  • A positive attitude
  • Able to work efficiently under pressure
  • Able to work well with others
  • Able to meet deadlines
  • Stress management skills
  • A quick-thinking ability
  • Problem-solving skills
  Qualifications :
  
  
  • High School Diploma or equivalent required.
  • 1+ years in a customer service environment required.
  • Weekends/2nd shift hours could be required.
  • Holiday rotation is required
  • Competency in MS Excel, MS Outlook, internet, and strong typing skills required.
  • Stellar written communication skills
  • Strong problem solving & critical thinking skills required
  • Capability to manage, organize, and complete tasks that require follow-up
  • Ability to multi-task and thrive in a lively environment.
  
  Preferred Qualifications:
  • High School Diploma or equivalent required.
  • 1+ years in a customer service environment required.
  • Weekends/2nd shift hours could be required.
  • Holiday rotation is required
  • Competency in MS Excel, MS Outlook, internet, and strong typing skills required.
  • Stellar written communication skills
  • Strong problem solving & critical thinking skills required
  • Capability to manage, organize, and complete tasks that require follow-up
  • Ability to multi-task and thrive in a lively environment.
  We Offer
  
  
  • Competitive Pay
  • Inclusive culture with associate-led Business Resource Group and resources such as the Social Justice Resource Center.
  • Staples Offers both Full-Time and Part-Time benefits. Some Full-Time benefits include 112 hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness Programs and more perks and benefits.
  
  Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
  
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
  
  Interested in joining the team? Check out our perks and benefits !
  
  Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

• About the company

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