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Senior GTM Engineer (Customer Success)
4 days agoWhat's your preference?
Job Description
- Req#: 4632347005
Employer Industry: Mental Health Services
Why consider this job opportunity:
- Salary up to $194,150
- Competitive total rewards package including stock options and comprehensive benefits
- Health, Dental, and Vision benefits start on your first day
- Generous paid time off policies, including vacation and parental leave
- Opportunities for professional development with up to $1,000 reimbursement per year
- Work in a supportive and inclusive environment committed to mental health accessibility
What to Expect (Job Responsibilities):
- Design, test, and iterate automation systems to enhance Customer Success efficiency
- Build predictive models and automations for actionable insights to customer success teams
- Collaborate with cross-functional teams to improve customer retention and expansion strategies
- Oversee the adoption and optimization of technology tools to improve customer outcomes
- Monitor the AI tech landscape for new vendor opportunities to enhance technology efficiency
What is Required (Qualifications):
- Minimum of 5 years of experience in a technical or engineering role
- Strong understanding of AI and automation principles
- Proven experience with customer success strategies and software engineering best practices
- Familiarity with technology stacks such as Salesforce, Gainsight, Gong, and Snowflake
- Exceptional problem-solving skills and ability to work collaboratively in a team environment
How to Stand Out (Preferred Qualifications):
- Experience in designing and implementing automation systems in customer success
- Familiarity with predictive modeling and data analysis techniques
- Background in mental health services or related industries
- Experience in cross-functional leadership roles
- Knowledge of the latest trends in AI technology and customer engagement
#MentalHealth #CustomerSuccess #Automation #CareerOpportunity #ProfessionalDevelopment
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