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Senior Manager, Client Success
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Job Description
- Req#: 8052640002
Employer Industry: Digital Health and Wellness
Why consider this job opportunity:
- Salary up to $148,000 per year
- Opportunities for stock options and comprehensive benefits
- 16 weeks of 100% paid parental leave and a new parent stipend for eligible employees
- Flexible hybrid work model with in-office collaboration days
- Support for professional development, including a stipend and access to a personal career coach
- Recognition as a top workplace with a mission-driven culture
What to Expect (Job Responsibilities):
- Lead a portfolio of large employer clients, ensuring high levels of engagement and satisfaction
- Collaborate with internal and external stakeholders to identify and unlock additional business opportunities
- Serve as the primary point of contact for clients, managing issues and escalations effectively
- Provide strategic analysis of member engagement performance and program metrics
- Act as a trusted advisor, consulting clients on best practices to support their working parents
What is Required (Qualifications):
- 6+ years of experience in account management, customer success, or client services in digital health or healthcare
- Proven experience working with large employer clients (10,000+ employees)
- Strong interpersonal, verbal, written, and presentation skills
- Ability to prioritize and manage multiple tasks while meeting deadlines
- Experience managing the full lifecycle of customer success post-sales
How to Stand Out (Preferred Qualifications):
- Experience managing a high volume of clients
- Previous experience at a digital health company in the family health space
- Background in supporting health benefit programs for employer or payer clients
- Familiarity with Salesforce, Looker, and/or Microsoft suite
#DigitalHealth #ClientSuccess #CareerOpportunity #FlexibleWork #ProfessionalDevelopment
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