• Job Description

  Req#: DEN00006183

  There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

  At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

  Key Responsibilities:

  The Senior Manager of Concourse A – DEN will play the pivotal role of creating and delivering a culture of success for this fast growing DEN concourse. This includes driving safety first, a highly engaged workforce, superior service delivery, operational performance, and financial goals. Collaborate with station leadership to develop an inclusive culture and engaged workforce comprised of management, frontline employees and the union. Responsible for delivering measurable results through high impact leadership, innovation, coaching, and rapid execution in a dynamic, fast-paced environment. Success will require collaboration with all divisions across the hub (e.g. Flight Operations, Inflight Operations, Technical Operations, etc.), airport authorities and agencies (e.g. TSA). The Senior Manager will also be the primary UA contact for US Customs and Border Protection,) Terminal A vendors, and with UA union leadership to ensure correct administration of collective bargaining agreements and ongoing positive union-management relations.

  • Operations Leadership - Ensure the safe and successful creation and execution of all goals and standards for Terminal A success. Monitor performance against plans and initiate corrective action to improve results
  • Employee Engagement - Inspire and motivate frontline and management employees to perform at the highest levels. Identify and resolve employee concerns, and foster a culture of recognition, support, coaching and feedback
  • Equipment & Facilities Support - Lead facilities and equipment projects for Terminal A
  • Business Partners - Manage partnership with Terminal A business partners in conjunction with Business Office Director
  • Liaison: Key liaison with Customs & Border Patrol and international product, including Star Alliance

  The salary for this position is $114,750 to $168,300 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

  Bonus Eligible: yes

  At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

  Salary and benefits information is being included in this job posting in accordance with Colorado state law.

  United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

  What’s needed to succeed (Minimum Qualifications):

  • Bachelor's degree or 4 years of relevant work experience
  • 4 + years of related experience
  • 3+ years of management experience
  • Performance Management: Ability to select, assess, coach, and develop supervisors and managers
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Ability to interpret data and develop actionable insights
  • Ability to effectively collaborate with and influence peers and stakeholders across divisions within the hub and within the Corporate Support Center (CSC)
  • Executive presence and strong interpersonal skills, with the ability to comfortably and confidently communicate with employees at all levels, including frontline employees in breakrooms and executive team members in board rooms. Ability to effectively represent the company and the UA brand externally.
  • Tireless and resilient, with the ability to provide unwavering support to a 24/7/365 operation and remain calm under pressure
  • Ability to inspire and energize employees at all levels and to demonstrate empathy to employees and customers
  • Ability to innovate, fail fast, and make continuous operational improvements
  • Self-starter, with the ability to lead and execute with limited direction

  What will help you propel from the pack (Preferred Qualifications):

  • Experience organizing complex and/or ambiguous challenges into structured deliverables and executing or project managing deliverables to completion
  • Previous airline, high volume manufacturing or operations experience
  • Experience leading hourly and/or unionized employees
  • Experience in hospitality or a customer-centric role
  • Lean / Six Sigma certifications
  • Project Management Certification
  • Ability to create presentations for senior leaders
  • Understanding of resource planning and labor finance
  • Understanding of business case development
  • Understanding of collective bargaining agreements
  • Proficient in data analysis fundamentals and basic statistics
  • Ability to create and execute a vision; ability to think strategically and to translate strategies into realistic action plans
  • Emotional intelligence (EQ)
  • Change management
  • Continuous Improvement / Lean Six Sigma

  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

  Job Posting End Date: 11/9/2024

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

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