• Job Description

  Req#: 371696

  Why GSK?

  GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

  Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  Senior Manager, Configuration Management

  In the ITOM/ITAM/Core & CMDB Product team are accountable for end-to-end governance and value delivery from IT Operations and Asset Management processes running on the GSK ServiceNow enterprise platform. The automated capabilities the team delivers critically influences the accuracy and usability of the data stored in the ServiceNow Configuration Management Database (CMDB), which in turn enables employees to consume the GSK ServiceNow platform to deliver high quality Service Management support to the GSK business.

  The role holder will be accountable for the accuracy and stewardship of the data within the GSK ServiceNow CMDB, and continual improvement and operational efficiency of the CMDB governance processes, reporting and data model.

  This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:

  • Leadership: Establish and communicate the goals and objectives of ServiceNow Configuration Management in alignment with other IT service management efforts and champion the CMDB within and throughout the organization. Make sound decisions to optimize and sustain CMDB data accuracy, working in partnership with Data Owners and Product Owners to strengthen CMDB governance and leverage automation to simplify data maintenance.

  • Product Domain: Be the product domain expert - ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM) from a process and technology perspective, focusing on driving value for our business stakeholders. Own the ServiceNow CMDB governance processes and CMDB operating model and ensure alignment to the GSK Tech Configuration Management process. Own and evolve the CMDB CSDM aligned data model and be the approval authority for new CIs, CI Classes, CMDB Asset States, and Sub-states, and other key attributes that are non-service-related based on proposed and approved new CMDB use cases.

  • Governance & Product Assessment. Accountable for CMDB data governance and Tech wide data stewardship including centralized audit and reporting capabilities. Drive outcomes across the ServiceNow Platform team and all Tech data owners to ensure CMDB data hygiene and accuracy is maintained. Use data to drive governance and operational improvements and to influence the strategic product domain roadmap.

  • Quality, Risk & Compliance: Responsible for ensuring CMDB and CSDM governance processes and operational model are compliant with internal configuration management, security and risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX

  • Technical Configuration/Customization: Support the definition, design, and adoption of best practices related to the integration of the CMDB with other processes (ITSM, ITAM, and ITOM). Work with the SN Platform Product team to ensure new CMDB use cases and user journeys, GSK compliance requirements and SN CMDB best practices are aligned to ensure accurate CMDB content that is compliant and a trusted GSK Tech digital footprint.

  Why you?

  Basic Qualifications

  We are looking for a Configuration Manager with these required skills to achieve our goal:

  • 5+ years of professional ITIL Configuration Management experience within an IT Service Management setting in a complex organization

  • Proven experience in a Configuration Manager role, providing solutions to solve CMDB data related business problems across multiple customers

  • Experience of designing, implementing, and managing Service Management processes and / or tools

  • Practical understanding of an agile delivery methodology, and relevant framework experience e.g. Scrum, Kanban, SAFe

  • Excellent senior stakeholder management, strong influencing, and communication skills

  • Excellent leadership skills with experience collaborating with and giving direction to cross-functional teams

  • Experience working with third parties in the delivery of working products/solutions

  • Experience working with diverse teams (countries and cultures) effectively

  • Strong sense of urgency, ability to make things happen

  • Effectively manages multiple tasks in parallel.

  Preferred Qualifications

  If you have the following characteristics, it would be a plus:

  • Lean Six Sigma

  • ITIL Intermediate - Service Operations (v3) / ITIL Specialist – Create, Deliver and Support (v4) level qualification

  • Problem Solving methods and techniques, e.g. Kepner-Tregoe

  • SAFe certification

  Benefits:

  • Career at one of the leading global healthcare companies

  • Contract of employment

  • Company Car or Car Allowance

  • Long term incentives

  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)

  • Life insurance and pension plan

  • Private medical package with additional preventive healthcare services for employees and their eligible

  • Sports cards (Multisport)

  • Possibilities of development within the role and company’s structure

  • Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external trainings)

  • Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities)

  • Encouraging community and integration events

  • Modern office with creative rooms, fresh fruits everyday

  • Free car and bike parking, locker rooms and showers

  #LI-GSK

  G6

  GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

  Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

  If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

  GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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• About the company

  GlaxoSmithKline plc is a British multinational pharmaceutical company headquartered in Brentford, England.

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