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Job Description Summary

Job Description

JOB TITLE: Senior Manager Continuous Improvement

LOCATIONS: Edinburgh / Bristol / Birmingham

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

This role represents an excellent opportunity to join our Senior Leadership within Continuous Improvement (CI) & Intelligent Automation reporting directly to the Head of CI & Intelligent Automation.

The CI & Intelligent Automation team sits within Business & Commercial Banking Chief Operating Office (BCB COO). This is an exciting role that will give you the opportunity to have a large influence in improving our processes for our clients and colleagues - you'll have a genuine opportunity to make a difference through the use of process improvement techniques, data and technology.

We're a diverse team of around 45 colleagues, based in Edinburgh, Bristol, London and Birmingham providing multiple BCB-wide services.

• Continuous Improvement

• Robotics & Power Platform Automation

• Business Product Ownership and citizen developer for Pega workflow/Business Process Management

It’s an exciting time for us as a newly formed Team within BCB COO that brings together the complementary skills of Continuous Improvement, Robotics and process improvement through the Pega platform.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What You'll Need

• We're looking for someone who is an established lean / six sigma (Blackbelt / Master Blackbelt / equivalent qualified) practitioner with evidence of implementing sustained change resulting in tangible benefit return. Effective partner engagement, which ensures delivery of Continuous Improvement programme/projects. Qualification: Project Management qualifications (e.g. Prince, Agile PM) preferred but not required

• People and Self Development: Leads, motivates, develops, and coaches to create a hard-working & performing team. Contributes to the development and performance of CI & Intelligent Automation Function - Show a committed investment in our people, showing leadership, coaching and mentoring to your team to help them on their career journeys, including supporting our skills-based agenda

• Discipline to adopt, and evidence use of, CI 'DMAIC' project lifecycle standards and delivery of multiple projects across differing business processes. You'll have a proven ability to manage and deliver required outcomes for a portfolio of projects while reporting to senior colleagues. Defining, shaping, and the delivery of a portfolio of projects (some of which will be of high complexity) seeking opportunities for providing industry leading service whilst delivering efficiencies, financial benefits and reducing risk

• Builds Internal/External Relationships: Capability to build and maintain external and internal networks to identify standard methodology and to grow and embed Continuous Improvement behaviours and skills across the business. You 'll be an accomplished influencer at all levels, including Director level, with effective communication and partner leadership skills

• Customer Experience: Comprehensive understanding of the end-to-end customer experience lifecycle and how this can be utilised to add maximum value to clients, colleagues, and the Group

• Collaboration You'll be able to collaborate across different teams, and lead & encourage colleagues to deliver high quality outputs with positive tangible impact

And Any Experience Of These Would Be Really Useful

• Leading, organising and coaching a team and projects to deliver in line with agreed CI standards and methodologies, within which costs, benefits, risks, issues, quality and delivery can be measured

• Risk: Continuously evaluates programmes/projects for financial, regulatory or compliance risks. Quickly taking appropriate steps to mitigate

• Working across the team to utilises their services and technology solutions to improve the client experience in individual projects- alongside CI improvements

• Governance and Reporting: Establish and manage a project governance structure, with different levels of partner input, to effectively control each project and workstream whilst exercising optimal control. Working closely with the Accountable Executive to provide regular status reporting and solutions driven contingency plans

• Planning and Finance: Drives progress against the project plan; understands, challenges, and proactively manages the cost position; and acts to mitigate potential cost or time delays.

• Developing CI Capability Uplift through coaching and developing Continuous Improvement capability across BCB

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.