RLDatix
Senior Manager, Customer Success (Enterprise)
This job is now closed
Job Description
- Req#: 605930
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity for career advancement by leading a newly formed Customer Success team
- Comprehensive benefits package including health, dental, vision, life, disability insurance, and 401K
- Flexible work environment prioritizing employee wellness
- Chance to make a significant impact on customer satisfaction and healthcare outcomes
- Work remotely while managing strategic enterprise accounts across North America
What to Expect (Job Responsibilities):
- Lead and coach a team of Enterprise Customer Success Managers to support strategic healthcare customers
- Manage team capacity, assignments, and performance for high-quality customer experiences
- Oversee your own book of strategic enterprise accounts to drive product adoption and retention
- Collaborate with Sales, Product, Support, and Services teams to achieve business outcomes
- Monitor and improve key customer success metrics, including satisfaction and renewals
What is Required (Qualifications):
- 8+ years of experience in Customer Success within a healthcare SaaS company
- Proven experience managing and developing a team, including performance management
- Successful track record in managing strategic enterprise customer relationships
- Deep understanding of hospitals and healthcare operations
- Ability to commute to client sites or company meetings within North America (passport required)
How to Stand Out (Preferred Qualifications):
- Experience operating in ambiguity and creating scalable processes in a fast-paced environment
- In-depth knowledge of customer outcomes, product adoption, and retention strategies
#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeWellness
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The application is widely used by staff including clinicians in more than 80% of the British National Health Service to report clinical incidents Staff are trained in using Datix as part of an NHS trust's mandatory and statutory training The system can...
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