Acuity Brands
Senior Manager, Order Support (Remote)
This job is now closed
Job Description
- Req#: 10663
Employer Industry: Industrial Technology
Why consider this job opportunity:
- Salary up to $181,200.00
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the United States
- Supportive and collaborative work environment
- Chance to lead and influence cross-functional initiatives while driving operational excellence
What to Expect (Job Responsibilities):
- Lead the performance of two high-volume, complex regional teams
- Manage high-stakes escalations and resolve issues quickly and decisively
- Mentor front-line representatives, focusing on excellence and growth
- Identify operational inefficiencies and partner with leadership to improve them
- Prepare to lead other managers or regions as the department grows
What is Required (Qualifications):
- 5+ years of related experience in customer-facing roles, including 2+ years of people leadership
- Proven success leading operationally complex, customer-facing teams
- Data-driven mindset with the ability to analyze KPIs and implement improvements
- Excellent written and verbal communication skills to influence stakeholders
- Available to travel based on business needs
How to Stand Out (Preferred Qualifications):
- Experience in B2B order support, manufacturing, or distribution environments
- Familiarity with commercial lighting, electrical distribution, or adjacent industries
- A Bachelor’s degree in a related field
- Experience leading change initiatives and creating structure in ambiguous environments
- Proficient with workflow systems, CRM platforms, and modern customer experience tools
#IndustrialTechnology #Leadership #RemoteWork #CareerGrowth #CustomerExperience
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Acuity Brands, Inc. is a lighting and building management firm headquartered in Atlanta, GA.,
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