• Job Description

  Req#: 20106291

  Date Posted:

  2024-06-06

  Country:

  Singapore

  Location:

  8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore

  At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

  Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

  About You

  As the Senior Manager of Service Sales Enablement, you will be responsible for leading the implementation, maintenance, and continuous improvement of the end-to-end process blueprint to support achievement and customer experience.

  You will need to have an innovative mind focused on improving for our global workforce. As a partner to our Sales Enablement & Process Service team, you will focus on the Sales Representative and Customer Experience and be able to work across multiple stakeholders to drive results.

  Key Responsibilities

  • Support sales strategies, processes, and objectives and leverage sales managers as agents of enablement

  • Work with operating units to ensure enhancement and tools are aligned with the global strategic needs of the business

  • Lead and support sales enablement tools adoption for the service business

  • Seek ways to improve and harmonize processes

  • Collaborate closely with the Sales processes team to develop and document end-to-end sales processes and standard work

  • Increase sales efficiency for service sales representatives and demonstrate measured results

  • Support key performance indicators through data-driven systems and support KPI dashboard

  • Collaborate with other functions as they create and distribute content to various sales resources

  • Support Regional Service Sales BP, OU/OA to deploy change management, process training, and how to leverage tools

  • Create a competency model for field/inside sales forces, as well as other supporting roles, through data analytics and reports

  • Manage potential external vendors and suppliers of enablement-related training and tools

  • 10% business travel is required

  What you will need to be successful

  • Bachelor’s degree in any disciplines

  • Minimum of 5 years of business experience (Minimum of 7 years of business experience, data, and analytics acumen)

  • Prior experience and success in the Service branch

  • A clear understanding of branch sales and their pain points is strongly desired

  • Demonstrated success working with multiple teams and departments to achieve project goals

  • Ability to interpret and create reports, flowcharts, schedules, budgets, and step-by-step action plans

  • Strong skills in time management, facilitation, organization, leadership, and governance

  • Excellent communication skills and the ability to communicate across multiple regions

  • Desire and ability to work across international zones and countries

  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

  You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

  When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

  Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

  Become a part of the Otis team and help us #Buildwhatsnext!

  Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

  Privacy Policy and Terms:

  Click on this link to read the Policy and Terms

• About the company

  Otis Worldwide Corporation is an American company that develops, manufactures and markets elevators, escalators, moving walkways, and related equipment.

Notice