• Job Description

  Req#: 01824368

  Date Posted:

  2026-02-16

  Country:

  United States of America

  Location:

  US-AZ-REMOTE

  Position Role Type:

  Remote

  U.S. Citizen, U.S. Person, or Immigration Status Requirements:

  U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

  Security Clearance Type:

  None/Not Required

  Security Clearance Status:

  Not Required

  RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

  The following position is to join our RTX Enterprise Services team:

  Role Overview:

  We are seeking a highly motivated, experienced, and results-driven Senior Manager – Standards and Process Maturity to lead Enterprise Services/Governance, Risk, and Compliance (GRC) in Standard Operating Procedure (SOP) development, maintenance, and training; customer service SLA definition; and to help stakeholders seamlessly adopt new, automated processes as they are launched. his role will also focus on engaging with GRC and Business Unit (BU) Digital Technology (DT) stakeholders to understand their workflows, data needs, and automation opportunities. By identifying areas for process improvement and automation, this role will enable the organization to mature how it executes critical GRC services.

  This role is critical in ensuring the efficient execution of GRC processes and services but also to customer satisfaction, compliance, and cybersecurity activities.

  The Senior Manager – Standards and Process Maturity reports to the Associate Director – Cyber Security Control and will be responsible for managing and effectively communicating GRC policies, standards and guidelines across the organization to ensure consistent and effective implementation resulting in efficient operations and execution of critical GRC services.

  The role will require organization, executive presence, and the ability to lead through transformation, developing productive and successful partnerships with a broad range of stakeholders.

  What You Will Do

  Develop and Refine GRC Policies and SOPs:

  • Lead the creation, documentation, and ongoing refinement of Standard Operating Procedures (SOPs) to ensure consistent and efficient execution of GRC processes.
  • Develop and execute a long-term GRC policy and standards management strategy in alignment with organizational goals.

  Define and Monitor SLAs and Performance Metrics:

  • Collaborate with stakeholders to define, document, and monitor Service Level Agreements (SLAs) for customer-facing and internal services, ensuring alignment with business needs.
  • Leverage tools like Power BI to design and publish dashboards that provide visibility into SLA performance, process efficiency, and key metrics.

  Drive Process Maturity and Automation Opportunities:

  • Engage with GRC stakeholders to understand workflows and data needs.
  • Assess the maturity of current processes and suggest/facilitate improvements to enhance operational efficiency, compliance, and cybersecurity outcomes.
  • Recognize opportunities for process automation. Identify relevant policies and collect requirements for prioritization and capture by GRC Ops/Analytics & Automation.

  Facilitate Stakeholder Adoption and Collaboration:

  • Partner with cross-functional teams to ensure the seamless rollout and adoption of new processes and automated workflows, minimizing disruption and ensuring alignment.
  • Act as a liaison between stakeholders to align standards, processes, and service delivery with business objectives.

  Develop and Deliver Training Programs:

  • Create and implement training plans to educate teams on updated SOPs, process improvements, and tools, driving compliance and operational excellence.

  Enhance Customer Satisfaction and Service Delivery:

  • Continuously evaluate customer feedback and performance metrics to identify and implement improvements that enhance service delivery and stakeholder satisfaction.

  Leverage CORE tools to champion and facilitate continuous improvement.

  Qualifications You Must Have:

  • Typically requires a University Degree or equivalent experience and a minimum 10 years of experience, or an Advanced Degree and a minimum 7 years experience.
  • 7+ years of experience in governance, risk, compliance, process improvement, or a related field with at least 5 years in a leadership role.
  • Experience in developing, documenting, and managing standards, Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and related process documentation.
  • Work experience must include Information Technology, digital policy management, digital governance, cybersecurity, or a related discipline.
  • Experience in tools such as Power BI or similar analytics platforms for reporting and dashboard creation.
  • U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

  Qualifications We Prefer:

  • Demonstrated ability to lead process improvement and organizational change initiatives.
  • Demonstrated executive presence and influential leadership capability with the ability to interact with senior levels of leadership, including customers and peers across RTX.
  • Strong understanding of process optimization methodologies.
  • Ability to communicate with all levels of management verbally and written, facilitate effective meetings, build effective working relationships and partnerships, and possess strong interpersonal skills.
  • Ability to meet deadlines and adjust to changing priorities.
  • Strong team player, with ability to collaborate remotely.
  • Demonstrated ability to think strategically, analytically, creatively problem solve/troubleshoot, with the ability to exercise good judgement.
  • Certifications such as ITIL, Six Sigma, PMP, or related process improvement credentials.
  • Familiarity with GRC frameworks.

  What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

  Learn More & Apply Now!
  Work Location: Remote
  Please consider the following role type definition as you apply for this role:

  Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

  As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

  The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

  Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

  Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

  This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

  RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

  RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

  Privacy Policy and Terms:

  Click on this link to read the Policy and Terms

• About the company

  Raytheon Technologies is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense.

Notice