• Job Description

  Req#: 43664
  Job Title: Senior O2C Billing & Communications Tax Specialist
  
  Location : Remote
  
  Role Overview
  
  A seasoned Billing & Order-to-Cash professional with 10+ years of experience specializing in communications tax calculation, billing tax validation, and revenue assurance. The role focuses on managing end-to-end billing processes, ensuring tax compliance using Avalara Comms/ECMS, and supporting exception handling across billing systems such as RecVue and BillView.
  
  Key Responsibilities
  
  1. Billing Operations & Invoice Management
  • Manage end-to-end billing lifecycle using RecVue and BillView, including invoice creation, validation, and distribution.
  • Ensure invoices comply with contract terms, pricing structures, and tax requirements.
  • Perform detailed validation of billing data prior to invoice release to ensure revenue accuracy.
  • Support complex billing scenarios such as subscription/usage-based billing and adjustments.
  
  2. Communications Tax Calculation & Compliance (Avalara Comms / ECMS)
  • Perform communications tax calculation and validation using Avalara Comms Tax / ECMS.
  • Ensure correct application of telecom/communications taxes, surcharges, and regulatory fees.
  • Validate tax determination logic for accuracy based on service type, jurisdiction, and customer location.
  • Support tax compliance requirements by ensuring proper integration between billing and tax engines.
  
  3. Billing Tax Validation & Reconciliation
  • Conduct end-to-end billing tax validation between RecVue, Avalara, and financial systems.
  • Reconcile billed tax amounts against tax engine outputs and GL postings.
  • Identify discrepancies in tax calculations and perform root cause analysis.
  • Ensure adherence to internal controls, audit standards, and regulatory requirements.
  
  4. Configuration Awareness & Support
  • Demonstrate strong functional understanding of billing and tax configurations across RecVue and Avalara.
  • Support configuration-related validations including:
  
  o Tax rules setup
  
  o Product/service mapping
  
  o Rate configurations and billing cycles
  • Work closely with implementation or IT teams to provide inputs for configuration enhancements and fixes.
  
  5. Exception Management & Issue Resolution
  • Handle billing and tax exceptions, including incorrect tax application, invoice mismatches, and system errors.
  • Perform payment and billing issue triage, identifying root causes and driving resolution within SLA timelines.
  • Maintain exception logs, track recurring issues, and recommend process improvements.
  • Collaborate with cross-functional teams to ensure timely resolution of customer disputes.
  
  6. Customer Billing Portals & Stakeholder Support
  • Manage billing submissions and issue resolution across customer billing portals.
  • Address invoice rejections, disputes, and compliance issues raised by customers.
  • Act as a liaison between customers, finance, tax, and operations teams.
  
  7. Reporting, Controls & Audit Support
  • Prepare reports on billing accuracy, tax variances, and exception trends.
  • Support month-end close activities, including reconciliation and reporting.
  • Ensure compliance with SOX controls, audit requirements, and regulatory standards.
  • Provide documentation and audit-ready evidence for billing and tax processes.
  
  Required Skills & Expertise
  • Strong expertise in Order-to-Cash (O2C) / Invoice-to-Cash cycle
  • Hands-on experience with:
  
  o RecVue (Billing Platform)
  
  o Avalara Comms Tax / ECMS (Communications Tax Engine)
  
  o BillView (Invoice Visibility & Customer Access)
  • Deep knowledge of:
  
  o Communications/telecom tax calculations
  
  o Billing tax validation and reconciliation
  
  o Exception handling and issue triage
  • Strong understanding of:
  
  o Accounts Receivable and billing processes
  
  o Tax compliance and regulatory requirements
  • Excellent analytical, problem-solving, and stakeholder management skills
  
  Experience & Qualifications
  • 10+ years of experience in Billing / O2C / Accounts Receivable with focus on tax and billing validation
  • Bachelor's degree in Commerce, Finance, Accounting, or related field
  • Experience in telecom, SaaS, or subscription-based industries preferred
  
  Key Deliverables / KPIs
  • Accuracy of billing and tax calculations
  • Reduction in billing/tax exceptions and disputes
  • Improvement in invoice acceptance rates
  • Timely resolution of billing and payment issues
  • Compliance with tax regulations and audit standards

• About the company

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