• Job Description

  Req#: D9491-SWLIT20-A?language=en&page=33&sort=publicationDateDesc

  Job summary

  Registration Authority is the governance framework within which NHS organisations can register individuals as users of the NHS Care Records Service (NCRS) and other services - maintaining the confidentiality and security of patient information at all times. NCRS are electronic patient or administration records.

  Registration is the process by which users of Smartcard-enabled IT applications are authenticated (proven who they are beyond reasonable doubt) and authorised (enabled to have particular levels of access to particular patient data).

  The SWL ICB ICT RA team provides services across GP practices, pharmacies, prisons, community providers and other medical and educational services.

  The RA team provides all support, access requests, card management, changes, request fulfilment and incident response with regard to smartcards and national application access and changes in access.

  This post provides senior RA expertise and subject matter knowledge and provides support and cover to the RA Manager to deputise for them as and when required.

  Main duties of the job

  • Provide cover for and support the RA Manager in their absence for the delivery of the service. Provide support for the RA Agents to provide 1st and 2nd line BAU RA incident and service request support.

  • Plan, organise, coordinate and undertake the issue of Smartcards to local stakeholders.
  • Plan and organise face-to-face registration appointments.
  • Travel between satellites will be required.
  • Co-ordinate and prioritise the processing of smartcard change requests from stakeholders within tight and sometimes overlapping timetables.
  • Respond to and negotiate the scheduling of registration meetings for the various stakeholders to fit the resources of the RA service which may at times conflict with other scheduled arrangements.
  • Ensure identity requirements are communicated to the affected stakeholders prior to the registration meeting using email or telephone.
  • Verify the smartcard applicant's identity by viewing original documentation that confirms proof of residence and personal identity.
  • Operate the following information system: Care Identity Service (CIS)
  • Operate CIS to record smartcard holders' personal details, RBAC codes and generate smartcards.

  About us

  On 1 July 2022, NHS South West London Integrated Care Board (ICB) was established. The ICB, as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

  Each ICS consists of two statutory elements:

  an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services

  an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

  ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):

  to improve outcomes in population health and healthcare;

  tackle inequalities in outcomes, experience and access;

  enhance productivity and value for money and;

  help the NHS support broader social and economic development.

  NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.

  Date posted

  08 July 2024

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £32,720 to £39,769 a year per annum inclusive of Outer HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  491-SWLIT20-A

  Job locations

  120 The Broadway - Wimbledon

  London

  SW19 1RH

  
  

  Job description

  Job responsibilities

  See Job Description and Person Specification

  Carry out maintenance activities using CIS such as unlocking, updating, andcancelling smartcards.Utilise CIS to create and process smartcard applications and modifications.Apply Role Based Access Control (RBAC) model to all NCRS applications.Identify and appoint appropriate Sponsors within stakeholder organisations.Responsible for the regular maintenance and safe storage of all RA equipment,including smartcard printers, blank smartcards, printer cleaning equipment and printer ribbons.Responsible for the safe use of equipment that belongs to other organisations when working on their sites, such as PCs and IT networks at GP practices.Receive and action HR reports of leavers, starters, and transfers.Run performance and information reports from ERS using Business Objects to manipulate and analyse results.

  Maintain a database of current sponsors for publication on stakeholders intranet.Undertake internal RA audits as required, including implementing, and monitoringany actions arising from the audit.Interpret the audit results to identify training needs and /or opportunities for improvement to local procedures and working practices.Provide verbal, written or printed guidance, advice or instruction to sponsors.Provide one-to-one or group training of the operation of CIS to newly appointed Sponsors.Respond to and resolve user RA problems in a timely fashion, regardless of any previously planned activities, escalating to the RA Manager or National ServiceDesk as required. This may require the recording of progress or outcomes on Helpdesk software.Act as the RA specialist during GP projects to deploy to new clinical systems.Offer advice and knowledge to Surgery management as to the most appropriateaccess controls for staff groups in order to ensure patient security andconfidentiality.

  Undertake all training required to perform effectively. Maintain personal and professional development to meet the changing demands of the post and participate in appropriate training activities.Assist the RA Manager in providing some aspects of the on-the-job training to new RA Agents in small groups and/or on an individual basis.

  Job description

  Job responsibilities

  See Job Description and Person Specification

  Carry out maintenance activities using CIS such as unlocking, updating, andcancelling smartcards.Utilise CIS to create and process smartcard applications and modifications.Apply Role Based Access Control (RBAC) model to all NCRS applications.Identify and appoint appropriate Sponsors within stakeholder organisations.Responsible for the regular maintenance and safe storage of all RA equipment,including smartcard printers, blank smartcards, printer cleaning equipment and printer ribbons.Responsible for the safe use of equipment that belongs to other organisations when working on their sites, such as PCs and IT networks at GP practices.Receive and action HR reports of leavers, starters, and transfers.Run performance and information reports from ERS using Business Objects to manipulate and analyse results.

  Maintain a database of current sponsors for publication on stakeholders intranet.Undertake internal RA audits as required, including implementing, and monitoringany actions arising from the audit.Interpret the audit results to identify training needs and /or opportunities for improvement to local procedures and working practices.Provide verbal, written or printed guidance, advice or instruction to sponsors.Provide one-to-one or group training of the operation of CIS to newly appointed Sponsors.Respond to and resolve user RA problems in a timely fashion, regardless of any previously planned activities, escalating to the RA Manager or National ServiceDesk as required. This may require the recording of progress or outcomes on Helpdesk software.Act as the RA specialist during GP projects to deploy to new clinical systems.Offer advice and knowledge to Surgery management as to the most appropriateaccess controls for staff groups in order to ensure patient security andconfidentiality.

  Undertake all training required to perform effectively. Maintain personal and professional development to meet the changing demands of the post and participate in appropriate training activities.Assist the RA Manager in providing some aspects of the on-the-job training to new RA Agents in small groups and/or on an individual basis.

  Person Specification

  Education / Qualifications

  Essential

  • Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level

  Knowledge and Experience

  Essential

  • Experience of working in a complex, multidisciplinary environment
  • Understanding of confidential and security Able to explain RA matters to non-RA staff Experience of supporting RA Team Staff and dealing with escalations
  • Experience of working to tight deadlines and managing own time

  Skills and Abilities

  Essential

  • Ability to draft correspondence
  • Ability to prioritise tasks, seeking guidance as required
  • Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package
  • Excellent organisational skills
  • Confident - able to deal with individuals at all levels and in challenging situations

  Person Specification

  Education / Qualifications

  Essential

  • Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level

  Knowledge and Experience

  Essential

  • Experience of working in a complex, multidisciplinary environment
  • Understanding of confidential and security Able to explain RA matters to non-RA staff Experience of supporting RA Team Staff and dealing with escalations
  • Experience of working to tight deadlines and managing own time

  Skills and Abilities

  Essential

  • Ability to draft correspondence
  • Ability to prioritise tasks, seeking guidance as required
  • Intermediate (or advanced) Keyboard skill - ability to use Microsoft Office package
  • Excellent organisational skills
  • Confident - able to deal with individuals at all levels and in challenging situations

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  South West London Integrated Care Board

  Address

  120 The Broadway - Wimbledon

  London

  SW19 1RH

  
  

  Employer's website

  https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  South West London Integrated Care Board

  Address

  120 The Broadway - Wimbledon

  London

  SW19 1RH

  
  

  Employer's website

  https://www.southwestlondon.icb.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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