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Senior Scaled Customer Activation Manager | Bill Pay Specialist
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Job Description
- Req#: XTD1sft4OVs0
Employer Industry: Financial Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within a fast-paced startup environment
- Comprehensive benefits package including 100% medical, dental, and vision insurance for employees
- Flexible PTO policy to promote work-life balance
- Access to a Health and Wellness stipend and fertility assistance of up to $10,000 per year
- Supportive work culture with in-office perks such as lunch, snacks, and drinks
- Potential relocation support to major cities like NYC or SF
What to Expect (Job Responsibilities):
- Become an expert in Ramp's Account Payable (Bill Pay) and Procurement products to ensure efficient onboarding of new customers
- Directly manage a book of micro-SMB and SMB customers through personalized onboarding processes
- Ensure customers are fully onboarded within 60 days and under two calls for a smooth activation experience
- Collaborate closely with Product teams to surface customer insights and feedback for continuous improvement
- Identify opportunities to automate and streamline onboarding processes to enhance efficiency
What is Required (Qualifications):
- Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
- Experience with Bill Pay/AP and Accounting Implementation
- Exceptional project management, organization, and time management skills
- Excellent verbal and written communication abilities
- Proven track record of exceeding quotas or outperforming key metrics
How to Stand Out (Preferred Qualifications):
- Experience working with accounting partners, Private Equity, or Venture Capital
- Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics
- Background in high-growth startups or financial services sales
- Experience contributing to the development or scaling of new teams or programs
#FinancialTechnology #CustomerSuccess #CareerOpportunity #StartupCulture #ComprehensiveBenefits
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