NR Consulting - India
Senior Service Delivery Manager (SDM)
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Job Description
- Req#: 25-12371
Title: Senior Service Delivery Manager (SDM)
Location: Mumbai
Exp: 18-20 years
Job Description:
Key Responsibilities:
• Service Management: Ensure SLAs are met, implement ITIL processes, and monitor service performance.
• Client Relationship Management: Act as the primary point of contact for clients, manage expectations, and conduct service reviews.
• Leadership: Lead and support IT team, foster collaboration, and manage team performance.
• Process Improvement: Identify and implement improvements, adhere to ITIL best practices, and maintain service documentation.
• Strategic Planning: Align service delivery with business goals, manage budgets, and optimize resources.
• Change Management: Oversee and approve changes, minimizing impact and communicating with stakeholders.
• Service Reporting: Prepare and present performance reports, analyze service data for improvements.
Qualifications and Skills:
• Bachelor's degree in IT or a related field.
• ITIL certification (Foundation or higher) preferred
• Strong experience in service delivery management
• In-depth knowledge of ITIL processes, client management, leadership, and problem-solving
• Excellent communication, presentation, and multitasking skills.
About the company
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