• Job Description

  Req#: 3046381
  Senior Service Manager is a working manager who is accountable for the overall performance of the team and its team members. Roles & Responsibilities: Responsible for overseeing all aspects of delivery (Operations/ Technology) to ensure customer and client satisfaction. This includes planning and managing the work, empowering the team, monitoring and summarizing progress, managing and serving as an escalation point for risks The Senior Service Manager defines in measurable terms, the key indicators of success for their team; drives customer/ client focus grounded in strong relationships, and is responsible for building a sustainable delivery model that enables the team to meet and exceed contractual performance standards, deliver projects with quality, and improve standard operations practices within the team. Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand and supports delivery on financial targets The Benefits Manager is also responsible for managing and developing the team. This includes building relationships, assessing performance, providing career and development coaching, managing pay, and improving colleague engagement. The Senior Service Manager should collaborate with other Performance Team Managers within and across services to ensure seamless client delivery. Qualifications: Bachelor’s Degree 7+ years of experience (and demonstrated competence, depth, and breadth) of complex system development experience. Minimum 2 years of People Management Experience. Open to work in flexible shifts as per business needs. Health and Welfare (HW) Tech
  Bachelor’s Degree 7+ years of experience (and demonstrated competence, depth, and breadth) of complex system development experience. Minimum 2 years of People Management Experience. Open to work in flexible shifts as per business needs.
  Responsible for overseeing all aspects of delivery (Operations/ Technology) to ensure customer and client satisfaction. This includes planning and managing the work, empowering the team, monitoring and summarizing progress, managing and serving as an escalation point for risks The Senior Service Manager defines in measurable terms, the key indicators of success for their team; drives customer/ client focus grounded in strong relationships, and is responsible for building a sustainable delivery model that enables the team to meet and exceed contractual performance standards, deliver projects with quality, and improve standard operations practices within the team. Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand and supports delivery on financial targets The Benefits Manager is also responsible for managing and developing the team. This includes building relationships, assessing performance, providing career and development coaching, managing pay, and improving colleague engagement. The Senior Service Manager should collaborate with other Performance Team Managers within and across services to ensure seamless client delivery.

• About the company

  Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 180,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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