Hopper
Senior Software Engineer - Customer Experience Platform
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Job Description
- Req#: 783b221a-bb7e-4063-b1eb-c85eed3a92b7
Employer Industry: Travel Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible arrangements
- Collaborate with cross-functional teams to enhance customer experiences
- Be part of a leading travel platform recognized for innovation in the industry
- Contribute to impactful projects that streamline customer service and agent efficiency
What to Expect (Job Responsibilities):
- Design, build, and enhance backend and full-stack systems that support HTS Assist and customer self-serve flows
- Develop scalable APIs, microservices, and orchestration logic for complex post-booking journeys
- Collaborate with product, design, AI, and operations teams to deliver features that improve customer experiences
- Integrate with external systems to support internal use cases and partner deployments
- Analyze system performance and user behavior to identify opportunities for automation and optimization
What is Required (Qualifications):
- 3+ years of experience in software engineering, specifically in building large-scale distributed systems or customer-facing applications
- Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
- Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
- Strong communication skills and ability to collaborate effectively with cross-functional teams
How to Stand Out (Preferred Qualifications):
- Experience with conversational AI, LLM orchestration, or automation systems
- Background in building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with React, TypeScript, or modern frontend frameworks for engineers interested in full-stack contributions
- Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways)
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
#TravelTechnology #SoftwareEngineering #RemoteWork #CareerGrowth #InnovativeCompany
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