Hopper
Senior Software Engineer - Customer Experience Platform
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Job Description
- Req#: 783b221a-bb7e-4063-b1eb-c85eed3a92b7
Employer Industry: Travel Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Collaborative environment with cross-functional teams
- Direct impact on enhancing customer experiences and agent efficiency
- Involvement in cutting-edge technologies such as AI and conversational systems
What to Expect (Job Responsibilities):
- Design, build, and improve backend and full-stack systems for customer self-service and internal tools
- Develop scalable APIs, microservices, and orchestration logic for post-booking journeys
- Collaborate with product, design, AI, and operations teams to deliver streamlined customer experiences
- Integrate with external systems to support internal use cases and partner deployments
- Own features end-to-end, from design through implementation and monitoring
What is Required (Qualifications):
- 3+ years of experience in software engineering, especially with large-scale distributed systems or customer-facing applications
- Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
- Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
- Strong communication skills and ability to collaborate with cross-functional teams
How to Stand Out (Preferred Qualifications):
- Experience with conversational AI, LLM orchestration, or automation systems
- Background in building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with React, TypeScript, or modern frontend frameworks
- Experience integrating with external systems like telephony APIs or payment gateways
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
#TravelTechnology #SoftwareEngineering #RemoteWork #AI #CareerGrowth #CustomerExperience
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