Hopper
Senior Software Engineer - Customer Experience Platform
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Job Description
- Req#: 71d27c3e-0898-46f7-b4e6-5dedc2458d23
Employer Industry: Travel Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Collaborate with cross-functional teams to create innovative solutions
- Contribute to the development of cutting-edge technology that enhances customer experiences
- Be part of a rapidly growing company recognized for its innovation in the travel industry
What to Expect (Job Responsibilities):
- Design, build, and enhance backend and full-stack systems for customer self-serve flows and internal tools
- Develop scalable APIs and microservices supporting complex post-booking journeys
- Collaborate with product, design, AI, and operations teams to improve customer experiences and agent efficiency
- Integrate with external systems to support both internal use cases and partner deployments
- Own features end-to-end, including technical design, implementation, testing, and monitoring
What is Required (Qualifications):
- 3+ years of experience in software engineering, focusing on large-scale distributed systems or customer-facing applications
- Strong technical background in frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience in designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
- Proficient with databases such as PostgreSQL, MySQL, NoSQL, and cloud platforms like AWS or GCP
- Strong communication skills and ability to work collaboratively with cross-functional teams
How to Stand Out (Preferred Qualifications):
- Experience with conversational AI, LLM orchestration, or automation systems
- Background in building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with React, TypeScript, or modern frontend frameworks for full-stack contributions
- Experience integrating with external systems, including telephony APIs or payment gateways
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
#TravelTech #SoftwareEngineering #RemoteWork #CareerGrowth #InnovativeSolutions
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