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Senior Specialist, IRIS Operations (Must reside in WI)
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Job Description
- Req#: 300001712488839
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Supportive and collaborative work environment
- Chance to make a positive impact on the lives of individuals with disabilities and older adults
- Engaging in problem-solving and process development to enhance service delivery
What to Expect (Job Responsibilities):
- Provide senior-level support to operations and field staff with participant referrals, enrollments, and service authorizations
- Assist in data entry and tracking within the DHS information technology system, SharePoint, and Power BI programs
- Manage phone queues and handle incoming and outgoing calls
- Analyze data and workflows, offering suggestions for improvements and assisting with implementation
- Serve as a liaison to other IRIS partners or providers as needed
What is Required (Qualifications):
- At least 2 years of applicable administrative and/or healthcare experience, preferably with the target groups of the IRIS program
- Bachelor's degree in a related field or equivalent experience
- Strong customer service skills and excellent organizational abilities
- Ability to adhere to HIPAA regulations and maintain confidentiality
- Proficiency in Microsoft Office suite and applicable software programs
How to Stand Out (Preferred Qualifications):
- Experience in working with adults with physical/intellectual disabilities or older adults
- Strong analytical and problem-solving skills
- Ability to function effectively as part of project teams and independently
- Resourcefulness and proactive approach to learning and adapting to new tasks
- Demonstrated flexibility in adapting to changing organizational needs
#HealthcareServices #AdministrativeSupport #CareerOpportunity #CompetitiveBenefits #ProblemSolving
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