• Job Description

  Req#: R2000455879

  Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

  Location:

  1685 Tech Ave, Mississauga, Ontario, L4W 0A7

  At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
  With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

  Why this role is important?

  Why work at Specialty Health Network?

  Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

  Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

  Position: Senior Reimbursement Specialist (Rare Disease)

  As a Senior Reimbursement Specialist supporting multiple the rare disease patient support programs, you will develop strong, long-term relationships with patients, healthcare practitioners, payers and manufacturer partners. You will get experience unique to the retail industry, while working for an award-winning national brand.

  Our Senior Reimbursement Specialist provides support to our patients, by working on their behalf to obtain insurance coverage for their required medication. Specialty medications can be costly and can create a huge financial burden. As part of our team Our reimbursement teamyou will enables our patients to get the treatment they deserve to help them live better lives.

  We are looking for colleagues that are passionate about customer care, and have the ability to get things done in a very fast-paced environment. At Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our CORE values – care, ownership, respect and excellence. If you are someone who shares these values, has a collaborative mindset and can think outside of the box, we would love to meet you!

  Scope

  The Senior Reimbursement Specialist is responsible for ensuring that SDMSHN reimbursement cases are managed effectively on a day-to-day basis. The incumbent must be able to work effectively, with short lead times and changing customer demands. As the position deals with highly sensitive information, the incumbent is expected to act in a diplomatic professional manner, and maintain patient confidentiality, as per SDM Specialty Health Network policy and legal requirements.

  Responsibilities

  • Work closely with patients, insurers, provincial government and HCPs in order to facilitate prescription drug coverage within new and existing reimbursement programs.

  • Communicate with clients to obtain consent and to gather relevant financial information in order to facilitate the provision of reimbursement services.

  • Liaise with the required parties (provincial and private insurers, physicians, nurses, pharmacists, employers’ human resource representatives and internal staff), act as a patient advocate, explore all options for funding of medications and/or services, determine coverage details and develop/maintain complete and accurate documentation required to facilitate a successful outcome of the reimbursement process.
  • Navigate through the complex lobbying process through the form of appeals and escalations to obtain prescription drug coverage and reimbursement for these life-saving and costly medications;
  • Work with internal staff in the coordination of reimbursement services to facilitate medication dispensing, invoicing, payment schedules and loan programs
  • Daily and ongoing communication with Program Manager / Associate Program Manager for new and existing projects;
  • Contact clients to confirm delivery of medications (including date, time and special instructions)
  • Ensure adherence to Rx retention strategies in order to maximize business opportunities for SHN
  • Administer financial assistance programs when applicable

  Qualifications and Skills

  • Bilingualism (French & English)
  • College or University degree
  • Minimum of 3 years’ experience in the pharmaceutical, insurance or healthcare-related industries;
  • Previous experience in reimbursement and Knowledge of public, private and federal reimbursement is required
  • Experience in the healthcare or insurance industry considered an asset
  • Exhibit in depth knowledge of public/private and federal funding mechanisms as well as Rare Disease funding bodies in Canada
  • Minimum 2 years’ experience in customer service
  • Proven ability to meet targets by setting priorities and time management
  • Excellent communication skills, verbal and written with attention to detail
  • Strong computer skills in a Windows environment using MS Office (Excel, Word)
  • Ability to work independently and in a team environment

  Why work at Shoppers Drug Mart?

  Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

  Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

  How You’ll Succeed:

  At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

  If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

  Employment Type:

  Full time

  Type of Role:

  Regular

  Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

  In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

  Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

• About the company

  Shoppers Drug Mart Corporation is a Canadian retail pharmacy chain based in Toronto, Ontario.

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