Employer Industry: Telecommunications

Why consider this job opportunity:
- Salary up to $125,000 per year
- Comprehensive medical, dental, and vision plans, along with supplemental options
- Flexible remote work offerings to enhance productivity
- Generous paid time off program to promote work-life balance
- Opportunities for professional development and community involvement through paid volunteer time

What to Expect (Job Responsibilities):
- Manage day-to-day interactions and performance with customers, including requests related to number porting and inventory
- Provide escalation support for customer integrations through effective communication with customers and internal departments
- Evaluate reporting data to identify training needs and improve support processes
- Contribute to customer health checks, business reviews, and strategic planning sessions
- Deliver training to support personnel and ensure customer success

What is Required (Qualifications):
- Minimum of 3-5 years in a technical customer support role
- Strong knowledge of telecommunications, particularly SIP and number management
- Excellent written and verbal communication skills at all levels
- Ability to work in a fast-paced, agile team environment
- Strong analytical skills and familiarity with large data sets, experience in Tableau preferred

How to Stand Out (Preferred Qualifications):
- Technical competency in managing multiple internal systems and familiarity with APIs
- Self-motivated and personable with strong interpersonal skills
- Quick learner with excellent time management and organizational skills
- Passion for technology and adaptability to constant change
- Willingness to travel as required and work nonstandard hours when necessary

#Telecommunications #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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